User's Manual

Troubleshooting
Troubleshooting/FAQ
1.
The camera does not appear in the list of Wi-Fi networks.
Cause
Solution
The camera takes up to 90
seconds to boot up.
It will not show in Wi-Fi
Networks until this is complete.
Another user is currently setting up
the camera using the
recommended method or the
camera has previously been set up
using the recommended method.
Perform a factory reset to
broadcast the camera again.
2.
The camera does not add to the UltraSync network when Scan
for Cameras is selected.
Cause
Solution
Older firmware versions do not
support cameras.
Make sure your panel is updated
to the XXXXXX-04 Firmware or
newer.
The camera will not work if the
devices are not on the same
network.
Make sure your camera and
theUltraSync Hub panel are on
the same network.
UltraSync Hub must be using IP
to work with the cameras.
Ensure that the UltraSync Hub
panel is not installed using a
cellular radio only.
Make sure you are not adding
cameras on a network that
already has a high number of
cameras installed on the same
network. This is unusual, but
may be common in testing
environments.
Put UltraSync Hub and the
cameras on their own router and
this should solve the problem.
P/N 466-5303 • REV 07 • ISS 05JAN17 © 2017 United Technologies Corporation. All rights reserved 25