User Manual

Simon XT
Installation Manual
70
Contacting us
For help installing, operating, maintaining, and troubleshooting this product, refer to this document and any
other documentation provided. If you still have questions, contact us during business hours (Monday through
Friday, excluding holidays, between 5 a.m. and 5 p.m. Pacific Time).
Note: Be ready at the equipment before calling.
Online resources
Here are some useful links on our website www.gesecurity.com:
Online library. From the Customer Support menu, select the Resource Library link. After you register
and log on, you may search through our online library for the documentation you need.
1
Training. To view any available online training for GE Security products, select the Training link.
(Online training is not available for all products.)
Warranty and terms information. From the Customer Support menu, select Return and Warranty
Policy Statement or Terms and Conditions Policy Statement.
Customer service and technical support. From the Customer Support menu, select Customer Service or
Technical & Application. Select the appropriate product category for the contact information or use the
dropdown menu to select a location outside the US.
Table 36. Technical support
North America Latin America
T: 888 GE Security (888.437.3287). Toll-free in the US,
Puerto Rico, and Canada.
503.885.5700 outside the toll-free area.
F: 888.329.0332 (Tualatin tech support)
561.998.6232 (Boca Raton tech support)
E: [e-mail] (tech support)
[e-mail] (customer service)
T: 305.593.4301
F: 305.593.4300
E:
[e-mail] (técnica)
[e-mail] (cliente)
Europe, Middle East, and Africa
W: At www.gesecurity.eu, select Customer Support.
1. Many GE documents are provided as PDFs (portable document format). To read these documents, you will need Adobe
Reader, which can be downloaded free from Adobe’s website at www.adobe.com.