Owner's Manual

32
Appendix A: Troubleshooting
Appendix A: Troubleshooting
System Status
How to clear SYSTEM STATUS (Alarm Memory)
From a disarmed state press SYSTEM STATUS, listen to the
status message, then press DISARM.
Panel announces Siren 1 failure or Siren 2 failure.
❑ Turn option 53 off if a hardwire siren or sensor is not con-
nected.
❑ Check for the correct end-of-line resistor in HWIN 1 and 2
circuits.
Panel announces Low Battery.
❑ Check that panel backup battery is connected.
Panel announces Option 50 Detected.
❑ Option 50 is RF jam detect. The control panel has detected
RF interference.
Panel announces that a sensor is open.
❑ See Sensors section below.
Panel announces System time is not set.
❑ Set the system time.
Control Panel
Panel announces Function not available when Chime Doors is
pressed.
❑ No sensors are programmed using sensor type 10 or 13.
Panel announces Function not available when Chime Special
Motion is pressed.
❑ No sensors are programmed using sensor type 25.
Panel announces Function not available when LIGHTS Time
Activated is pressed.
❑ No time activated lights have been programmed.
Panel announces Function not available when LIGHTS Sensor
Activated is pressed.
❑ No sensor activated lights have been programmed.
Panel announces Invalid. Sensor already programmed as
Sensor Name.
❑ This sensor is already programmed. Delete sensor if not
correctly programmed.
Options (Programmable by the homeowner)
Panel does not beep.
❑ Turn on (add) Option 1.
Latchkey does not function.
❑ Latchkey time (option 3) is not set. Set Latchkey time.
❑ Latchkey is not enabled. Enable Latchkey by pressing
ARM Motion Sensors twice.
❑ The phone number is not programmed properly. Repro-
gram the phone number. (options 13 or 43)
❑ System Time is not set. Set system time.
Sensors
A sensor does not work.
❑ Make sure the battery is fresh and installed correctly.
❑ Check for interference from metal objects. Move or rotate
the sensor.
❑ Move the sensor to a new location.
Door or window is closed, but the panel announces it is open.
❑ Be certain the arrow on the magnet and the guide line on
the transmitter are aligned and within 1/4 inch of each
other.
❑ The sensor tamper switch may be open (cover off).
Motion sensors go off continuously.
❑ Be sure the sensor is mounted on a solid surface and the
viewing field is free from sources of changing tempera-
ture.
Motion sensor does not respond to motion.
❑ Make sure the sensor battery is fresh and installed cor-
rectly. Wait 2 minutes after installing a new battery to test
the sensor.
❑ Adjust the sensor mounting.
❑ Leave the area for 3 minutes, then retest.
❑ The environment is too hot or too cold. Outdoor sensors
will operate between 32° and 120°F.
❑ Dirt or dust may be causing the problem. Wipe the sensor
with a clean, damp cloth.
X-10 Modules
All Lamp Modules or Siren not working.
❑ Be sure the panel transformer is plugged into an outlet that
is not controlled by a switch.
❑ Check that the panel is powered using the line carrier
power transformer.
❑ House code was programmed incorrectly.
One Lamp Module or Siren is not working.
❑ Unplug nearby equipment that may be causing interfer-
ence (light dimmer switches, televisions, appliances with
older motors).
❑ Check that the switch on the lamp or appliance is turned
on and remains on.
❑ Make sure the lamp has a working bulb.
❑ Make sure the lamp or appliance is plugged into the
Lamp/Appliance Module, the Module is plugged into the
outlet and the outlet is not controlled by a switch.
❑ Make sure the House and Unit Codes are correct.
❑ Move the Module to a different outlet that is on the same
phase (branch) of the household electrical circuit as the
panel.
Time or sensor activated light not working.
❑ Make sure you have programmed the light to be activated
by a timer or sensor.
❑ Make sure the system clock is set.
❑ Make sure these functions have been enabled by pressing
the LIGHTS Time Activated/Sensor Activated button on
the panel. The functions are enabled if the button is lit.