Service manual

4 • Troubleshooting/Diagnostics
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4-19
4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont’d)
Error Code
(Type)
Message Description/Causes Resolution
200C Real time clock error — out of
range.
If this error occurs during out-of-box
setup, reboot the system. If the error
happens again, reboot, press continue
to bypass the current clock time and com-
plete the install process. Change clock
time after installation is complete.
If this occurs after setup, correct the
time via the Menu Key, Setup>Time &
TImeouts>Correct Time Drift.
200D Bad status message received
from PbP.
Confirm the system is installed on PbP
and try to reconnect. Also confirm with
PbP that funds are available for the cus-
tomer.
220C Time out error. Reboot system.
220C Invalid meter graphics were
detected.
Try rebooting.
23xx PSOC error. Reboot system.
2305 Error displayed when the LAN
network was connected
Cycle power to recover
2400 Printer fault after changing ink
cart
Cycle power to recover
2412 Tape ran out and last tape did
not print.
Refill tape.
2442 Reboot. Leave system off for a minimum
of one minute.
2443 Ink carriage motor or sensor
error. Grinding noise may also
be heard.
Check the capping station area to see if
the capping station is broken or loose. If
loose, try snapping it back into position. If
this fails, replace purge unit.
2482 or 248B No Paper. Operator inserted a mail piece then pulled
it back out and then put it in again during
a batch.
2483 Mail too short. Mail skew in
transport
Verify mail piece and rerun through ma-
chine if necessary
2484 (Paper er-
ror)
1st piece hanging out of printer
- print OK - 2nd piece following
with small gap at printer
Verify mail piece and rerun through ma-
chine if necessary