Service manual

4 • Troubleshooting/Diagnostics
4-18 DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4.3 Error Codes
Error Code
(Type)
Message Description/Causes Resolution
010E Error occurred while trying to
initialize printer.
If error occurs during install, check that all
shipping tape has been removed from the
system.
Remove the power cord. Wait three min-
utes and reconnect power.
Make sure the ink cartridge cover is
closed.
0112 Ink carriage motor timing area.
Usually occurs along with
2443 error when the system is
rebooted.
See instructions for error 2443.
0802 The print carriage is not mov-
ing correctly or is jammed.
This may also happen during
refills.
Reboot system. If this fails to clear the er-
ror, remove power for three minutes.
1103 Weight capacity was not down-
loaded.
Check the order to verify that weight ca-
pacity was ordered. Follow local process
to have DLA reset. Advise customer to
perform download after 4 hours.
11F6 The system is not processing
rates correctly.
Check the order to verify that appropriate
rating feature was ordered. Follow local
process to have DLA reset. Advise cus-
tomer to perform download after 4 hours.
1300 (Software
Lockup)
• Funds key fails to respond
• Resume printing, displayed in
seal only mode
• Recoverable lockup
Cycle power to recover
1400 (Stacker) Nesting Cycle power to recover
1500 (Software
Error)
• After printer maintenance,
machine did not restart but
pieces still in transport
• System stop transport run-
away
• False jam lever open cover
message
• Screen not refreshing for new
weight
• System stops when low ink
msg is displayed
Cycle power to recover
1600 • Run away transport
• Recoverable lockup
Cycle power if necessary
2000 Unknown Cycle power to recover
2003 and 2004 Startup error. Reboot system.
Table 4-12 Common Error Codes/Messages