Service manual

4 • Troubleshooting/Diagnostics
4-16 DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
Problem Possible Cause Solution
Scale problems at
time of install.
The scale line is not showing or
an error code (e.g., 1103, 11F6)
displays
Put in for a download.
Try steps at right. 1. Try uploads and downloads.
2.
Push down hard on the scale, then reboot.
3. Remove the rubber feet on the scale, push down on
scale and reboot.
4. Check that RS232 connector and pins are okay.
5. Check harness from DB-9 connector to J107 on Main
Logic (Controller).
6. If this fails, place in the Print Head Queue.
7. Check DLA. If the scale feature dowloaded, replace
the scale.
8. If no scale feature downloaded, place in the print head
queue.
Scale problems
after install.
If the scale has been working and
the scale line shows but nothing
else, or the scale line shows with
LB and OZ, but no zeroes, try
steps at right.
1. Push down hard on the scale, then reboot.
2.
Remove the rubber feet on the scale, push down on
scale and reboot.
3. Check that RS232 connector and pins are okay.
4. Check harness from DB-9 connector to J107 on Main
Logic (Controller).
5. If this fails, replace the scale but DO NOT put into Print
Head queue.
Weight over ca-
pacity.
User attempted to weight an item
that exceeds the maximum capac-
ity of the platform they ordered.
See error 1103 if this is not the case. If these steps don’t
work, follow the local process to have the DLA reset. Ad-
vise the customer to perform a download in 24 hours.
Rate manager not
initialized.
Check the order to verify the weight
capacity was ordered.
Follow the local process to have the DLA reset. Advise the
customer to perform a download in 24 hours.
Scale does not
function; unable
to rate mail on
scale.
Is scale seated properly? Reseat scale. Is serial port set to “Attached Scale?” Check
serial port wiring to Main Logic Board, J107. Is rating fea-
ture enabled?
Auto scale func-
tion does not
work.
Auto scale may be turned off. Scale
not set up properly.
Enter menu and make sure auto scale function is ON.
4.2 Troubleshooting Tables
Table 4-11 Integrated Scale Faults