Service manual

Table of Contents
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
iii
Chapter 4 – Troubleshooting
4.1 Introduction ..................................................................................................4-1
4.2 Troubleshooting Tables ................................................................................4-2
Power ON and Initialization Faults ..............................................................4-2
Keyboard and Display Faults ......................................................................4-3
Automatic Feeder Faults (DM400c/DM450c/DM475) .................................4-4
Mailing Machine Transport Faults ...............................................................4-5
Tape Feeder Faults .....................................................................................4-7
Printing Faults .............................................................................................4-8
Print Carriage Faults .................................................................................4-12
Moistener Faults ........................................................................................4-13
Miscellaneous Faults .................................................................................4-13
Modem/Connection Faults ........................................................................4-14
Integrated Scale Faults .............................................................................4-16
4.3 Error Codes ...............................................................................................4-17
Common Error Codes/Messages ..............................................................4-18
iButton® PSD Error Codes (20xx) ............................................................4-30
iButton® PSD Error Codes (21xx) ............................................................4-31
Image Generator Errors (22xx) .................................................................4-32
Barcode Generator Errors (22xx) ..............................................................4-33
Print Head Security Errors (23xx)..............................................................4-34
Print Manager Errors (24xx) ......................................................................4-35
“BOB” Task Errors (25xx) ..........................................................................4-36
WOW Motion Control Processor (MCP) Error Codes (2Axx) ....................4-39
Motion Control Processor (MCP) and Feeder Errors (37xx) .....................4-39
4.4 Cleaning the Print Head and Related Surfaces .........................................4-40
4.5 Meter Withdrawal.......................................................................................4-42
Scenarios ..................................................................................................4-42
Removal of iButton PSD............................................................................4-43
Running Meter Withdrawal from Menu ......................................................4-44
Withdrawal Process...................................................................................4-45
Preparing the System for Shipment ..........................................................4-45
Packing the System...................................................................................4-45
Preparing the Box for Shipping .................................................................4-45
Completing the 3601C...............................................................................4-46