Service manual

6-1
6 • Service Menus
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
6.1 Service
Menu
Overview
This chapter discusses the menu programs available to Service that can help
diagnose/troubleshoot problems on the machine.
The table below lists the top level selections in the Service Menu. Use the
scroll buttons as required to see all available options. Press the appropriate
soft key to select a menu option. Press the Back (Clear) key to go to the pre-
vious screen.
Service Menu
(Top Level)
Function Section
SBR Setup* Allows you to setup and calibrate the Shape-
Based Rating (SBR) feature of the DM475
6-3
Diagnostics Allows you to test motors and sensors for all
modules and perform printer maintenance. Also
includes SBR sensor adjustments for DM475.
6-4
WOW Options Allows you to calibrate and test the WOW load
cell on the DM475
6-5
Platform Options Allows you to calibrate an integrated or external
platform scale
6-6
Time Functions [Engineering Use Only] 6-7
System Information Allows you to view software/firmware versions,
USB devices status, and flash files installed.
6-8
Enable Features Allows you to enable/disable a machine feature
manually by entering a code. Because features
are downloaded from the Data Center to the cus-
tomer’s machine automatically, use this function
only if directed to do so by Engineering.
6-9
Meter Withdrawal Allows you to move any remaining postage from
the machine to the customer’s Postage By Phone
®
account. Normally this is done if the customer is
no longer going to use the machine.
6-10
Mail Simulation** [Use the Seal-Only mode to test mail feed] 6-11
*Will not display if SBR Setup has already been run on the machine. If you need
to rerun this option, see procedure in section 6.2 to make this option display in the
menu.
**Future enhancement - not implemented at time of publication of this manual.
✍
TIP: Access the Ser-
vice Menu by typing
6946 and pressing
Refill Postage key.