Service manual

4 • Troubleshooting/Diagnostics
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4-39
Error Description
2A3E WOW Weighing Error. While weighing a mail piece the WOW MCP reports an error.
2A3F Width sensor calibration error at start of run.
2A8E WOW unable to weigh – weight unstable.
2AAC WOW Error. General-purpose error reported by the WOW MCP.
2AAD Weight Break Download Sequence error.
2AAE Negative weight calculated
2AAF Weight not valid for mail type
2AB0 Weighing error (unstable - maximum number of samples exceeded)
2AB1 Weighing error (no tare achieved - maximum number of samples exceeded)
2AB2 WOW asked to weigh without calibration (calibration required)
2AB3 Compute rezero at power up is outside +/- 50 grams
2AB4 Compute rezero is outside +/- 15 grams (standard) from last rezero
Table 4-20 WOW Motion Control Processor (MCP) Error Codes (2Axx)
4.3 Error Codes
Error Description
37xx Same as MidJet Motion Control Processor (MCP) Related Error Codes (16xx).
372A FS2 has been covered for too long. Caused by a jam or by a stream feed.
372D Jam in sealer area. Also caused by mis-feeds or “teasing” FS1. Literal cause of error is FS1 is covered and
timeout waiting for Lead Edge of FS2
37B5 Requested Operation cannot be performed in the current state.
37B6 Feeder Hardware Not Detected. May also occur if UIC times out waiting for a Start or Stop response from the
Feeder MCP.
37B7 The Requested Operation is invalid
37B8 The Feeder has not enumerated in a timely fashion.
37B9 The firmware update has failed.
37BA No firmware has been installed in the UIC.
37BB The Feeder Motor Thermister is not operating properly. Indicates an error with the thermister. Check the
thermister and the feeder board.
37BC The Feeder Motor Temperature has risen too high and the system must not run mail. Stop processing mail
and allow the Feeder Motor to cool down.
Table 4-21 Motion Control Processor (MCP) and Feeder Errors (37xx)