Service manual

1-1
1 • Introduction
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
1.1 Purpose
This book contains instructions for troubleshooting and site repair of
DM300c, DM400c, DM450C, and DM475 Digital Mailing Systems. It also
includes complete product specifications and a section on theory for training pur-
poses. For reference, the table below shows a quick comparison of the models.
DM300c/DM400c/DM475 Operator Guide SV62261 (Rev. C or later)
DM300c Quick Reference Guide AW19541
DM400c Quick Reference Guide AW19542
DM475 Quick Reference Guide AW22340
Customer Install Instructions—DM300c AW19645
Customer Install Instructions—DM400c AW19646
Service Install Instructions—DM475 SV62308
DM300c/DM400cDM450c//DM475 Parts List SV61924
Other sources of information:
• PC Meter Connect (if installed on the customer’s PC connected to their
mailing machine) - a link to a PDF of their Operator Guide is provided
• Training - see DM475 Self-Directed Course (MSM-MC-01210) at My Port-
folio on the Pitney Bowes intranet.
1.2 Related
Publications/
Information
Marketing
Model
Meter
PCN
Base
PCN
Features Throughput Connectivity Options
to Data Center
DM300c G900 3C00 Semi-auto
feed
up to 65 letters
per minute
• PC Meter Connect
• LAN (via USB adapter)
• Analog phone line
DM400c G900 4C00 Auto feed up to 95 letters
per minute
• PC Meter Connect
• LAN (via USB adapter)
• Analog phone line
DM450c* G900 5C00 Auto feed up to 120 let-
ters per minute
• PC Meter Connect**
• Analog phone line
• LAN (via USB adapter)
DM475 G900 6C00 • Auto feed
• WOW
• SBR
- up to 120 let-
ters per minute
- up to 80 let-
ters per minute
in WOW mode
• PC Meter Connect
• LAN (via its own port)
• Analog phone line
*No longer sold as a new product in US but still serviced (and included in this manual).
**Must choose “DM400c” as the model when installing this software