Service manual

4 • Troubleshooting/Diagnostics
4-26 DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont’d)
Error Code
(Type)
Message Description/Causes Resolution
37B1 (WOW
error)
WOW Error
Clear WOW Transport.
Clear jam.
37B2 (WOW
error)
WOW Calibration
Error
Call for Service
Recalibrate WOW. See section
37B3 (WOW
error)
WOW Re-zero Error
Clear WOW Transport.
Clear jam.
37B4 (WOW
error)
WOW Re-zero Error
Clear WOW Transport.
Re-zero error in WOW mode Clear jam.
37B6 Error on DM400c. Could hap-
pen when transport is opened.
Clear envelopes from paper path and
reboot.
37B6 (Feeder
fault)
• Unknown
• Piece jammed before printer
• Jam on printer frame
• Piece hanging at printer, no
jam, print OK
• Nothing in transport
• Cycle power to recover
• Jam at transport sealer roller
• When stop key is pressed
“37B6” is displayed
Clear jam.
37B8 Feeder not enumeration in a
timely fashion
3800 (Stream
feed)
• Unknown
• Streamfeed
Clear jam.
4000 • Unknown
• Jam on printer frame
Clear jam.
4500 • Unknown
• Piece jammed at stripper
blade
Clear jam.
4600 • Unknown
• Noise heard in WOW (click-
ing)