Service manual

4 • Troubleshooting/Diagnostics
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4-25
4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont’d)
Error Code
(Type)
Message Description/Causes Resolution
37A2 (Feeder
Fault)
Feeder-WOW Cover
Open
Piece hanging at printer, no
jam, print OK. Stops imme-
diately when system detects
cover open in the feeder/
WOW.
If in a Non-WOW mode:
If operator closes the cover:
- If printer is clear of material,
allow system to start.
- Process material in WOW
and feeder modules.
If cover remains open, mes-
sage remains.
If in WOW-mode:
If operator closes the cover:
- If WOW and printer are
clear of material, it allows
system to start. Process ma-
terial in feeder module.
- If either the WOW and
printer have material, it
blocks the user from starting
until material is cleared.
If cover remains open, mes-
sage remains.
Clear jam.
37AC (Feeder
Error)
WOW Error
Clear WOW Transport.
• Mail skew in transport
• Fail to feed, no jam
• Cycle power to recover
• Mail piece stopped, lead
edge at WOW roller 3
• Tar2
• UIC error MC correct
• Jam at WOW entrance to
upper frame
Clear jam.
37AD (Feeder
error)
WOW Error
Clear WOW Transport.
Clear jam.
37AF (WOW
error)
Mailpiece Too Heavy
Clear WOW Transport.
Clear jam.
37B0 (WOW
error)
WOW Error
Clear WOW Transport.
Clear jam.