Service manual

4 • Troubleshooting/Diagnostics
4-22 DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont’d)
Error Code
(Type)
Message Description/Causes Resolution
25xx OR
“Manufacturing
Mode”
(System Fault)
Loose connection of the iBut-
ton.
Unplug the machine, remove cover, and
remove iButton. Use a small screwdriver
to bend the inner contact out and the outer
contact in so the iButton has full contact on
both sides. Replace iButton.
2509 (System
Fault)
No print, funds not debited Cycle power to recover
2544, 2443 Errors during bootup - The
PSOC is communicating with
the PSD and it is taking too
long.
Leave error up for two minutes, then re-
boot.
2544/220C Communication with the vault
failed.
Reboot the system for 30 seconds. If this
fails, reboot the system for three minutes.
This should clear the error.
Withdraw the system from service. You
will not be able to remove funds.
2546 Reboot to clear if softkey does not work.
2552 (System
Fault)
• Meter ran out of funds during
a batch
• Mail piece exit with no print,
no loss of funds
• No print, funds not debited
• No print, funds debited
• Add postage to meter
• Cycle power to recover
3000 (Fail to
Feed)
Fail to feed, no jam tray 1/2 full Clear jam.
3500 (Jam in
sealer)
Jam in sealer in Tar2 Clear jam.
372A (Jam feed-
er error)
Mail Jammed
Clear Feeder Trans-
port.
Stall/Jam at feeder sensor
(FS2). Error occurs when FS2
has been blocked too long.
User Interface will not allow er-
ror to be cleared until operator
clears sensor.
• Fail to feed, no jam
• Piece jammed at separator
• Piece jammed at stripper
blade
• No apparent jam
• Fail to feed, no jam tray 1/2
full
• Piece hanging at printer, no
jam, print OK
Clear jam.
372A Feeder error with C4 envelope. Clear jam.