Service manual

4 • Troubleshooting/Diagnostics
4-20 DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont’d)
Error Code
(Type)
Message Description/Causes Resolution
2485 (No paper
error)
• Piece jammed before printer
• No print, funds not debited
• Jam at transport sealer roller
• False jam lever open cover
message
Verify mail piece and rerun through ma-
chine if necessary.
2494 Ink tank communication error.
This error usually occurs when
a new ink cartridge is installed.
Remove the ink cartridge and reinstall it.
If this clears the error, install a new ink
cartridge. If not, reboot.
24A3 Print head not at correct tem-
perature.
Is the system located near a heater, hot
air vent or unusually warm area? Move
to cooler area. Try rebooting to clear mes-
sage. If unable to clear message, print
head is suspect.
24A4 or 24A5 Reboot. Leave system off for a minimum
of one minute. A replacement print head
will not resolve these errors.