User Manual

USKEYVISION UV-IP3002M-AI Cloud WiFi 1080P HD Security Camera
YOU ARE KEY VISION | USKEYVISION | Official Site: WWW.USKEYVISION.COM
4. FAQ
1.Can’t add the device？
A. Please make sure the camera has been reset. Press the Reset button until hear the
prompt tone
B. Only support 2.4GHZ Wi-Fi, if your Wi-Fi router is 5GHZ, please switch to 2.4/5GHZ
dual mode.
C. Please turn on the GPS service before adding the device on the Android mobile phone .
After installation is complete, you will be asked to turn on GPS service when you use the
app at the first time, if you choose not to turn on the GPS service, please uninstall and
reinstall the app again
D. Please confirm the camera wasn’t binding by the other account.
There are four voice prompts in the progress
（1）“
Please use mobile phone for Wi-Fi configuration” after powering on.
（2）Select your Wi-Fi and login with your password, after the device makes a noise like
“beep” you will hear this “Please wait for Wi-Fi connecting”.
（3）“Please wait for internet connecting” after getting the Internet ip address.
（4）“
Internet connected welcome to use cloud camera”
A. If you can’t go to the second step, please check your Wi-Fi channel is not hidden,
and the Wi-Fi router can’t be so far from the camera. If this way doesn’t work, please
scan the QR code to add the camera.
B. If you can’t go to the third step, please reduce the number of the Wi-Fi users, and
delete the special characters of your Wi-Fi password.
C. If you can’t go to the forth step, please try again, if it still doesn’t work, please
contact the seller.
2.What’s the difference of the timeline’s colors？
Orange means alarm video recording, blue means audible alarm video recording,
gray means no exceptions and TF card video recording, white means no recording.
3. Why does it have a interval while the video is recording to the TF card
The size of the video file is limited. Once the video size close to the critical value, the
video file will be created and the next video will continue to be recorded, there is a interval
but so short.
4.The TF card can’t be identified？
Please check the TF card if it meets the quality requirements, when the Wi-Fi signal is
not good, it also can’t be identified.
5. The video recording timeline is blank after the cloud service expired.
The video can’t be replayed after cloud service expired, if there is no TF card in the
camera, the video can’t be recorded.
If the TF card is always working, but the video files disappeared, please check the
Check TF card state, if it is normal in the App but no video has been recorded, please
format the TF card. If it still doesn’t work, please get a new TF card and try again.
6.Why I can’t get the notifications on my phone？
Make sure the App get the message pushing rights
Otherwise, when you are watching the real-time video in the App, there is no warning