Operating instructions

TROUBLESHOOTING AND ONLINE HELP RESOURCES
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message boards, online customer support,
and product announcements.
Technical Support Hotline
Technical questions about U.S. Robotics
modems can also be answered by technical
support representatives.
Hotline [phone]
(Hours: 8:00 am - 6:00 pm CST)
Priority No-Hold Service
U. S. Robotics also staffs its own 900 fee-
based number for immediate assistance.
These lines are staffed from 8 a.m. - 6 p.m.
CST Monday through Friday.
No-Hold line 900-555-USR1
Are You Still Having
Problems?
• Review this manual.
• Call or visit your modem dealer. They
may be able to assist you. This is much
more efficient and time-saving than
returning the modem to U.S. Robotics.
• If your dealer can't help you, contact
U.S. Robotics Customer Support. When
you call, specify your modem serial
number (found on the modem and on the
outside of the box), the software being
used, and, if possible, have the contents
of your ATI7 screen available.
If You Need to Return the
Modem to Us
Contact U.S. Robotics Customer Support. If
the support representative determines that
you need to return the modem, you will
receive an SRO (Service Repair Order)
number. You must have an SRO number