User guide
Serial ATA 4-Drive NAS
User Guide
Troubleshooting - 139
case, you must change both the time zone and time on the storage system. For example, if the Active
Directory server time is 2:00 P.M. in the Central Time zone (GMT-06:00), you would set the storage
system time zone to Eastern Time (GMT-05:00) and then set the time to match the Active Directory
server (14:00). If you do this, do not synchronize the storage system with an NTP server, as the time
will be readjusted based on the time zone.
• Make sure that users are using the proper procedure for accessing the shared folders (as described in
“Accessing Shared Folders” on page 37), including the correct name or IP address of the storage sys-
tem. (Windows and Mac OS X users can use the storage system name only if their computers are in
the same subnet as the storage system, if they added the storage system’s IP address and name to
their local hosts file, or if the storage system name was manually registered with a DNS server in your
network. Linux users must use the IP address.)
Windows users can’t access shared folders using the Storage System Console unless their computers
are on the same subnet as the storage system. If using the Storage System Console does not work, try
accessing the shared folders using Windows Explorer (as described in “Using Windows” on page 38).
• Make sure that the user’s computer is connected to the network and can otherwise access the storage
system.
To check the network connection in a Windows environment, click Start > Run and type cmd. At the
command prompt, type the following text and press Enter:
ping IP_address
where IP_address is the IP address of the storage system. If you do not see Reply from..., the
problem is with your network.
• If you are using Active Directory authentication mode, make sure that User must change password
at next logon is cleared in the properties for each user on the Active Directory server who will be
accessing shared folders on the storage system. Each user’s password can be no longer than 24 char-
acters.
The users cannot create files in the shared folders.
• Check the access for the user (as described in “Changing User Access to Shared Folders” on
page 59). The user must have read/write access to be able to create files in the shared folder.
• There might not be enough space allocated to the shared folders. Expand the amount of available disk
space (as described in “Expanding the shared storage” on page 76).
I am having trouble switching to Active Directory authentication mode.
• Make sure you identified the Active Directory server by its IP address rather than its name.
• If you are using a secondary Active Directory server, make sure that you identified it by its IP address
rather than its name, that its IP address is different than the IP address of the primary server, and that
it resides in the same domain as the primary server.
• Make sure the specified user name and password have sufficient privileges for browsing the Active
Directory tree.
• If you specified an organizational unit name, make sure that it exists on the Active Directory tree, that