User Manual

6
Additional Support
Note: Your model number is 5461. You can find your serial number on the bottom label of the Wireless
MAXg Router and on the side of the package. Write your serial number down. If you ever need to call our
Technical Support department, you will need this number to receive assistance.
1. Go to the User Guide on the Installation CD-ROM.
More configuration and advanced troubleshooting information is available in the User Guide on the Installa-
tion CD-ROM.
2. Go to the Support section of the U.S Robotics Web site at www.usr.com
Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshoot-
ing Web pages for your specific product.
3. Submit your technical support question using an online form at http://www.usrcom/emailsupport
4. Call the U.S. Robotics Technical Support department.
Technical questions about U.S. Robotics products can also be answered by technical support specialists.
Country Online Voice Support Hours
United States http://www.usr.com/emailsupport [phone] 9:00 A.M. - 5:00 P.M., M-F CST
Canada http://www.usr.com/emailsupport [phone] 9:00 A.M. - 5:00 P.M., M-F CST
Austria http://www.usr.com/emailsupport/de 07 110 900 116 7:45A.M.–4:45P.M.,M-F
Belgium (Flemish) [e-mail] [phone]:00A.M.–6:00P.M.,M-F
Belgium (French) [e-mail] [phone]:00A.M.–6:00P.M.,M-F
Denmark [e-mail] [phone]:00A.M.–5:00P.M.,M-F
Finland [e-mail] [phone]:00A.M.–6:00P.M.,M-F
France http://www.usr.com/emailsupport/fr 082 507 0693 8:00A.M.–5:00P.M.,M-F
Germany http://www.usr.com/emailsupport/de 01805671548 7:45A.M.–4:45P.M.,M-F
Hungary [e-mail] 01805671548 8:00A.M.–6:00P.M.,M-F
Ireland [e-mail] [phone]:00A.M.–6:00P.M.,M-F
Italy http://www.usr.com/emailsupport/it 848 80 9903 9:00A.M.–6:00P.M.,M-F
Luxembourg [e-mail] [phone]:00A.M.–6:00P.M.,M-F
Middle East/Africa [e-mail] [phone]:00A.M.–6:00P.M.,M-F
Netherlands [e-mail] 0900 20 25 857 9:00A.M.–6:00P.M.,M-F
Norway [e-mail] [phone]:00A.M.–5:00P.M.,M-F
Poland [e-mail] 8:00A.M.–6:00P.M.,M-F
Portugal http://www.usr.com/emailsupport/pt [phone]:00A.M.–5:00P.M.,M-F
Spain http://www.usr.com/emailsupport/es 902 117 964 9:00A.M.–5:00P.M.,M-F
Sweden [e-mail] [phone]:00A.M.–5:00P.M.,M-F
Switzerland [e-mail] +0848 840 200 8:00A.M.–6:00P.M.,M-F
UK http://www.usr.com/emailsupport/uk 0870 844 4546 8:45A.M.–5:45P.M.,M-F
For current support contact information, go to the following Web site: http://www.usr.com/support