Troubleshooting guide

ManualsBrandsUS Robotics ManualsComputer equipmentUSR5420

computer may lock up if the 802.11g Wireless USB Adapter is removed while in use. If the

802.11g Wireless USB Adapter is not functioning correctly, perform the following steps:

Windows XP Users: Click Windows Start, All Programs, U.S. Robotics 802.11g USB

Adapter, and then Uninstall.

Windows 98, Me, and 2000 Users: Click Windows Start, Programs, U.S. Robotics 802.11g

USB Adapter, and then Uninstall.

I uninstalled the Configuration Utility and my computer doesn’t detect the 802.11g

Wireless USB Adapter when I attempt to reinstall the Configuration Utility.

Possible Solution:

If you uninstalled the Configuration Utility and then reinstalled it, you will need to unplug and

then plug back in the 802.11g Wireless USB Adapter. Your computer will then detect the

802.11g Wireless USB Adapter.

When I perform a Site Survey, I cannot locate the wireless network to which I want

to connect.

Possible Solution:

If you do not see the correct wireless network when you perform a Site Survey, try reposition-

ing the 802.11g Wireless USB Adapter so that you can achieve a stronger signal and then

perform a Site Survey again.

For more troubleshooting information or for advanced wireless configuration options, refer to

the User Guide on the Installation CD-ROM or go to www.usr.com/support

Additional Support Information

1. Go to the User Guide on the Installation CD-ROM.

More configuration and troubleshooting information is available in the User Guide on the Installation

CD-ROM.

2. Go to the Support section of the U.S Robotics Web site at www.usr.com

Many of the most common difficulties users experience have been addressed in the FAQ and

Troubleshooting Web pages for your specific product. Your product number is USR5420. You may need

to know this to obtain information on the U.S. Robotics Web site.

3. Call the U.S. Robotics Technical Support department.

Technical questions about U.S. Robotics products can also be answered by technical support specialists.

Country Voice Online Support Hours

United States (801) 401-1143 http://www.usr.com/emailsupport 9:00 A.M. - 5:00 P.M., Monday - Friday CST

Canada (801) 401-1143 http://www.usr.com/emailsupport 9:00 A.M. - 5:00 P.M., Monday - Friday CST

For current support contact information, go to the following Web site: http://www.usr.com/support

U.S. Robotics Corporation Two (2) Year Limited Warranty

1.01.0

1.0

RARA

RMS:RMS:

RMS:

1.1 This Limited Warranty is extended only to the original end-user purchaser (CUSTOMER) and is not transferable.

1.2 No agent, reseller, or business partner of U.S. Robotics Corporation (U.S. ROBOTICS) is authorised to modify the terms

of this Limited Warranty on behalf of U.S. ROBOTICS.

1.3 This Limited Warranty expressly excludes any product that has not been purchased as new from U.S. ROBOTICS or its

authorised reseller.

1.4 This Limited Warranty is only applicable in the country or territory where the product is intended for use (As indicated

by the Product Model Number and any local telecommunication approval stickers affixed to the product).

1.5

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materials, under normal use and service, for materials, under normal use and service, for

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1.6 U.S. ROBOTICS sole obligation under this warranty shall be, at U.S. ROBOTICS sole discretion, to repair the defective

product or part with new or reconditioned parts; or to exchange the defective product or part with a new or

reconditioned product or part that is the same or similar; or if neither of the two foregoing options is reasonably

available, U.S. ROBOTICS may, at its sole discretion, provide a refund to the CUSTOMER not to exceed the latest

published U.S. ROBOTICS recommended retail purchase price of the product, less any applicable service fees. All

products or parts that are exchanged for replacement will become the property of U.S. ROBOTICS.

1.7 U.S. ROBOTICS warrants any replacement product or part for NINETY (90) DAYS from the date the product or part is

shipped to Customer.

1.8 U.S. ROBOTICS makes no warranty or representation that this product will meet CUSTOMER requirements or work in

combination with any hardware or software products provided by third parties.

1.9 U.S. ROBOTICS makes no warranty or representation that the operation of the software products provided with this