Courier M2M 3G Cellular Modem USR3500 Getting Started R24.0796.
Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Getting Started INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR USROBOTICS AND/OR THEIR RESPECTIVE AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Getting Started SPECIFIC DISCLAIMERS OF LIABILITY: CUSTOMER RECOGNIZES AND ACKNOWLEDGES SIERRA WIRELESS IS NOT RESPONSIBLE FOR AND SHALL NOT BE HELD LIABLE FOR ANY DEFECT OR DEFICIENCY OF ANY KIND OF CELLULAR OR GPS (INCLUDING A-GPS) SERVICES. Patents This product may contain technology developed by or for Sierra Wireless, Inc. This product includes technology licensed from QUALCOMM®. This product is manufactured or sold by Sierra Wireless, Inc.
Getting Started Document History Version Date Updates 1.0 9/25/13 Creation 1.1 11/1/2013 First review edits Rev 1.
Getting Started Contents CONTENTS ............................................................................................................... 6 LIST OF FIGURES..................................................................................................... 9 LIST OF TABLES .................................................................................................... 10 1. OVERVIEW ........................................................................................................ 11 2.
Getting Started 5.2. Setup ......................................................................................................... 23 5.2.1. Inserting the SIM Card ...................................................................... 24 5.2.2. Extracting the SIM Card .................................................................... 25 5.3. Operational Status..................................................................................... 26 6. COMMUNICATING WITH THE USR3500 .......................
Getting Started 10. REFERENCE DOCUMENTS .............................................................................. 46 10.1. Firmware Documentation ........................................................................ 46 10.2. Ethernet Card Documentation ................................................................. 46 10.3. Firmware Upgrade Documentation .......................................................... 46 11. LIST OF ABBREVIATIONS .........................................................
Getting Started List of Figures Figure 1. Mounting Bracket Dimensions ................................................................ 13 Figure 2. USR3500 ................................................................................................ 16 Figure 3. Mounting Brackets .................................................................................. 22 Figure 4. Mounting the Modem .............................................................................. 22 Rev 1.
Getting Started Overview List of Tables Table 1. Included contents with the USR3500 ....................................................... 12 Table 2. Antenna Description ................................................................................ 12 Table 3. Serial Data Cable Description .................................................................. 13 Table 4. Power Supply Description........................................................................ 14 Table 5.
Getting Started 1. Overview Overview The USR3500 is a programmable modem bundled with our USRobotics Courier M2M Open AT application. The USR3500 industrial grade USB and serial modem supports penta-band 3G HSPA+ with dual antenna receive diversity and quad band 2G GSM/GPRS/EDGE. It offers audio capabilities, GPS, digital I/O, and an expansion card interface that accepts an Ethernet adaptor card (available separately).
Getting Started 2. 2.1. Packaging Packaging Contents The table below summarizes the list of items delivered with the USR3500. Table 1. Included contents with the USR3500 Standard Package Penta Band Antenna Universal Power Supply Serial Data Cable Mounting Brackets Quick Installation Guide 2.2. Accessories This section describes the standard accessories included with the USR3500. 2.2.1. Table 2. Antenna Antenna Description Antenna Size W x L x H (18.4 x 8.0 x 49.
Getting Started 2.2.2. Table 3. Packaging Serial Data Cable Serial Data Cable Description Length: 1.5M Connection: DB9F (PC) to HD15M 2.2.3. Two Mounting Brackets Please refer to section 5.1 Mounting the USR3500 for more information regarding the mounting brackets. Figure 1. Mounting Bracket Dimensions Rev 1.
Getting Started 2.2.4. Table 4. Packaging Power Supply Power Supply Description Rev 1.
Getting Started Packaging Input Voltage Output Voltage Output Current Output Power (Rated) 100-240VAC 12VDC 2.08A, No Minimum Load required 25W MAX Rev 1.
Getting Started 3. 3.1. Hardware Hardware Overall Dimensions Table 5. Figure 2. USR3500 Physical Dimensions Length 89 mm Width 60 mm Thickness 30 mm Weight 125g USR3500 Rev 1.
Getting Started 3.2. Hardware Connections 10-pin Micro-Fit Power Supply Connector USB Interface 15-pin Sub-D Serial Interface SIM Interface Antenna Interface SMA Main SMA Diversity GPS 3.3. Interfaces 3.3.1. External Interfaces Power Supply 3V/1V8 SIM Interface USB Device Interface Serial Port (UART1) ON/OFF 1 Interrupt (multiplexed in the Microfit connector) Reset Audio Interface 2 GPIOs LED Status Indicator 3.3.2.
Getting Started Hardware 4V supply from the USR3500 2.8V Digital supply from the embedded module 1.8V Digital supply from the embedded module Access to 4.75 to 32V DC-IN 3.4. 3.4.1. Environmental Compliance RoHS Directive Compliant The USR3500 is compliant with RoHS Directive 2011/65/EC which sets limits for the use of certain restricted hazardous substances.
4. Features This section details the features available on the USR3500. 4.1. Features Refer to the table below for the list of basic features available on the USR3500. Table 6.
Getting Started Features Features Description Text & PDU SMS POINT TO POINT (MT/MO) Cell broadcast Data circuit asynchronous Transparent and Non Transparent modes Data Up to 14,400 bits/s MNP Class 2 error correction V42.bis data compression UMTS Data Transfer BAND I, II, V, VI, VIII (2100/1900/850/800/900) up to 384kbits/s BAND I, II, V, VI, VIII (2100/1900/850/800/900) HSXPA HSDPA Cat 10 up to 14.4Mbits/s HSUPA Cat 6 up to 5.76Mbits/s Echo cancellation Noise reduction Audio 4.2.
Getting Started 4.4. Features Over-Voltage and Over-Current Protection 4.4.1. Power Supply Input The USR3500 power supply input is protected against transient voltage peaks over +32V. When the input voltage exceeds 32V, the supply voltage is automatically disconnected in order to protect the internal electronic components from over-voltage. The optional 6-wire cable accessory protects the USR3500 from continuous overcurrent by a 2A/250V slow break fuse directly bonded into the cable. 4.4.2.
5. 5.1. Using the USR3500 Mounting the USR3500 The mounting brackets help hold and secure the USR3500 on a support. Figure 3. Mounting Brackets To mount the USR3500 on its support, fasten it using the mounting brackets as shown in the figure below. Mounting brackets Figure 4. Mounting the Modem Rev 1.
Getting Started 5.2. Using the USR3500 Setup To set up the Modem, follow the procedures below. 1. Insert the SIM card into the SIM card socket. (Refer to Inserting the SIM Card and Extracting the SIM Card for more details on how to insert and extract the SIM card from the USR3500.) 2. Slide the SIM lock switch to lock the SIM card in the USR3500. 3. Connect the main antenna to the main RF connector. Rev 1.
Getting Started Using the USR3500 4. Connect the serial cable to the USR3500. 5. Plug the external power supply into the USR3500 and connect to an AC power source. Refer to section 6.10 Main AT Commands for the list of commands used to configure the USR3500. Note: 5.2.1. For automotive applications, it is recommended to connect the DC-IN line of the USR3500 directly to the positive terminal of the battery.
Getting Started Using the USR3500 2. Slide the SIM card into the SIM holder. 3. Use a tool to help push the SIM card into the SIM holder. Push the SIM card all the way in until you hear a clicking sound. 4. Slide the SIM lock switch to lock the SIM card in the USR3500. 5.2.2. Extracting the SIM Card In order to extract the SIM card from the USR3500, follow the procedures below: 1. Open the SIM lock switch by sliding it to the left. Rev 1.
Getting Started Using the USR3500 2. Use a tool to further push the SIM card into the SIM holder. Push until you hear a clicking sound. 3. The SIM card should spring out a little bit after the clicking sound. 4. Extract the SIM card from the USR3500. 5.3. Operational Status The USR3500’s operational status is defined by a red LED, which is located between the back plate and the secondary RF interface. Rev 1.
Getting Started Using the USR3500 Status LED If the LED of the USR3500 is flashing slowly, the modem is switched ON and is registered in a network (Idle mode). Refer to the Reference Guide at http://www.usr.com/support/3500 for more information about the LED status indicator. Rev 1.
6. Communicating with the USR3500 After setting up the USR3500, communications can be established by directly sending AT commands to the device using terminal software such as HyperTerminal for MS Windows. The following subsections describe how this is done. For more information about the AT commands described in the following sub-sections, refer to the AT Commands Interface Guide at http://www.usr.com/support/3500. 6.1.
Communicating with the USR3500 Getting Started Table 7. Basic AT Commands to Use with the USR3500 AT Command Description AT+CGMI To check if the serial port is OK The USR3500 will respond with "Sierra Wireless" when it is OK. AT+CPIN=xxxx To enter a PIN code, xxxx (if activated) AT+CSQ To verify the received signal strength AT+CREG? To verify the registration of the USR3500 on the network 6.2.
Communicating with the USR3500 Getting Started Check the connection between the USR3500 and the antenna. Verify the signal strength to determine the received signal strength (Refer to section 6.2 Verifying the Received Signal Strength). 6.4. Checking the Band Selection Using a communication software such as HyperTerminal, enter AT+WMBS? to check the band selection of the USR3500. Refer to the table below for the list of main responses returned. Table 10.
Communicating with the USR3500 Getting Started Table 12. AT+WWSM? Main Reponses AT+WWSM? Response Description AT+WWSM: 0 GSM digital cellular system (GERAN) AT+WWSM: 1 Universal Terrestrial Radio Access Network (UTRAN) only 3GPP systems (both GERAN and UTRAN) Where if x is: AT+WWSM: 2, x 0 = automatic 1 = GERAN preferred 2 = UTRAN preferred 6.5. Switching Bands Use the AT+WMBS AT Command to change the band setting of the USR3500 and switch between EU and US bands and vice versa.
Communicating with the USR3500 Getting Started Table 14. AT+WUBS Band Selection AT+WUBS Command Description Where: y = Band frequency configuration (bit field) in HEX format. AT+WUBS=y, x x = Optional reset parameter (0 means the USR3500 will have to be reset to start on the specified band(s), and 1 means the band switch is effective immediately. Note that x=1 is forbidden while in Communication mode and during the USR3500’s initialization.
Communicating with the USR3500 Getting Started 6.6. Checking the PIN Code Status Using a communication software such as HyperTerminal, enter AT+CPIN? to check the PIN code status. Refer to the table below for the list of main responses returned. Table 16. AT+CPIN Main Responses AT+CPIN Response Description +CPIN: READY The PIN code has been entered. +CPIN: SIM PIN The PIN code has not been entered. 6.7.
Communicating with the USR3500 Getting Started 6.9. Firmware Upgrade Procedure The firmware upgrade procedure is used to update the firmware embedded in the USR3500. This procedure consists of downloading the firmware into internal memories through the RS232 serial port available on the 15-pin SUB-D serial connector. Refer to the Courier M2M Application Guide at http://www.usr.com/support/3500 for more information regarding this procedure. 6.10.
Communicating with the USR3500 Getting Started Feature/Function Initiate a call Hang up AT Command Response Description ATD; OK Communication established. +CME ERROR: 11 PIN code not entered (with +CMEE = 1 mode*). (Do not forget the « ; » at the end for « voice » call) +CME ERROR: 3 AOC credit exceeded or communications is already established.
7. Troubleshooting the USR3500 This section of the document describes possible problems that might be encountered when using the USR3500 and the corresponding solutions. For additional troubleshooting information, refer to the support page at http://www.usr.com/support/3500 7.1. No Communications with the USR3500 through the Serial Port If the USR3500 does not respond to AT commands through the serial port, refer to the table below for possible causes and the corresponding solutions. Table 18.
Getting Started Troubleshooting the USR3500 Receiving “ERROR” 7.2. The USR3500 returns an “ERROR” message (in reply to an AT command) in the following cases: The AT command syntax is incorrect. In this case, check the command syntax (refer to the AT Commands Interface Guide at http://www.usr.com/support/3500). The AT command syntax is correct, but was transmitted using the wrong parameters Enable the verbose error report method to see the error codes associated with the command syntax.
Getting Started Table 19. Troubleshooting the USR3500 Receiving a “No Carrier” Message If the USR3500 returns Then ask Action Is the received signal strong enough? Refer to section 6.2 Verifying the Received Signal Strength to verify the strength of the received signal. Is the USR3500 registered on the network? Refer to section 6.3 Verifying the Network Registration to verify the network registration. Is the antenna properly connected? Refer to the Reference Guide at http://www.usr.
Getting Started Troubleshooting the USR3500 Error Code Diagnosis Hint 50 Requested facility not subscribed Check your subscription. (Is data subscription available?) 68 ACM equal or greater than ACMmax The credit of your pre-paid SIM card has expired. 252 Call barring on outgoing calls 253 Call barring on incoming calls 3, 6, 8, 29, 34, 38, 41, 42, 43, 44, 47, 49, 57, 58, 63, 65, 69, 70, 79, 254 Network causes Refer to the AT Commands Interface Guide at http://www.usr.
8. 8.1. USR3500 Accessories Optional Accessories The following optional accessories are available for use with the USR3500: 6-wire cable accessory with IO (DC IN, GND, Vref, GPIO25/INT1, GPIO35, ON/OFF) Refer to the following table for the color-coding of the 6-wire cable accessory. Diversity and GPS antennas Ethernet expansion card (Refer to the Reference Guide at http://www.usr.com/support/3500 for more information about the card.) 8.1.1. Table 21.
8.1.2. Table 23. GPS Antenna GPS Antenna Description Mechanical Dielectric Antenna LNA / Filter Weight < 110 grams Size 49x39x14mm Cable RG174/U 3meters Connector MMCx m. right angle Mounting Magnetic base Housing Black Center Frequency 1575.42MHz ± 3 MHz V.S.W.R 1.
Getting Started 9. 9.1. Safety Recommendations Safety Recommendations General Safety For the efficient and safe operation of your programmable modem, please read the following information carefully. It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency (RF) interference. Carefully follow the safety advice given. Switch OFF your programmable modem: When in an aircraft.
Getting Started Safety Recommendations Before using your modem in a vehicle powered by liquefied petroleum gas (such as propane or butane) ensure that the vehicle complies with the relevant fire and safety regulations of the country in which the vehicle is to be used. There may be a hazard associated with the operation of your USR3500 close to inadequately protected personal medical devices such as hearing aids and pacemakers.
Getting Started 9.2. 9.2.1. Safety Recommendations RF Safety General Your GSM modem is based on the GSM standard for cellular technology. The GSM standard is spread all over the world. It covers Europe, Asia and some parts of America and Africa. This is the most used telecommunication standard. Your GSM modem is actually a low power radio transmitter and receiver. It sends out and receives radio frequency energy.
Getting Started Safety Recommendations If incorrectly installed in a vehicle, the operation of the USR3500 could interfere with the correct functioning of vehicle electronics. To avoid such problems, make sure that the installation has been performed by qualified personnel. Verification of the protection of vehicle electronics should form part of the installation. The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted. 9.4.
10. Reference Documents The documents referenced herein are provided by USRobotics. Visit the USRobotics website at http://www.usr.com/support/3500 for the latest documentation available. 10.1. Firmware Documentation [1] AT Commands Interface Guide [2] Customer Release Notes for Firmware 7.52 A1 10.2. Ethernet Card Documentation [3] Ethernet Card User Guide 10.3. Firmware Upgrade Documentation [4] Courier M2M Application Guide Rev 1.
11.
Getting Started List of Abbreviations Abbreviation Definition HSPA High Speed Packet Access HSUPA High Speed Uplink Packet Access I Input IEC International Electrotechnical Commission IES Internal Expansion Socket IESM Internal Expansion Socket Module IMEI International Mobile Equipment Identification I/O Input / Output LED Light Emitting Diode MAX MAXimum ME Mobile Equipment MIC MICrophone Micro-Fit Family of connectors from Molex MIN MINimum MNP Microcom Networking Protoco
Getting Started List of Abbreviations Abbreviation Definition SRAM Static RAM TCP/IP Transmission Control Protocol / Internet Protocol TDMA Time Division Multiple Access TU Typical Urban fading profile TUHigh Typical Urban, High speed fading profile TX Transmit TYP TYPical UMTS Universal Mobile Telecommunications System VSWR Voltage Stationary Wave Ratio Rev 1.
12. Product Labeling A product label is located at the back of the USR3500 and provides additional information about the modem. The labels provide the following information: Serial number and barcode Product Name Model number WEEE logo Qualcomm CDMA logo CE marking Product Name FCC ID IC number A-Tick logo, N24480 Open AT logo IMEI number and barcode Rev 1.
Rev 1.
