User manual

vi
Software/Firmware Update Options
Customers who require Software/Firmware updates beyond 90 days
from the purchase date will be referred to a U.S. Robotics sales
representative to establish a service contract, if desired.
Hardware Support
Warranty
During the applicable Limited Warranty period, if U.S. Robotics
determines your product requires servicing, you will be given a Service
Repair Order (SRO) number to help us track your Limited Warranty
request.
IMPORTANT: Once you have received your SRO number, mail the
product, postage prepaid and insured, to the shipping address on
page vii. Please be sure your SRO number is clearly visible on the
outside of the package and pack your unit securely.
Call the appropriate U.S. Robotics number below for Hardware
Support.
Area North America Europe, Middle
East, Africa
All Other
Locales
Phone No.
1-800-231-8770
(toll free)
353-1-205-7700 1-847-797-6600
Weekdays
Monday - Friday Monday - Friday Monday - Friday
Time
7. a.m. - 8 p.m. 9 a.m. - 7 p.m. 7 a.m. - 8 p.m.
Time Zone
Central Standard
Time
Central European
Time
Central Standard
Time
Shipping Checklist - Did You Include:
√ Your Name
√ Your Company’s Name
√ Return Shipping Address
√ A Contact Telephone Number
√ Serial & Part Numbers (contained in barcode attached to the unit)
√ Brief Problem Description