User manual

v
Area North America Europe, Middle
East
,
Africa
All Other
Locales
Phone No.
1-800-231-8770
(toll free)
353-1-205-7700 1-847-797-6600
Weekda
y
s
Monday - Friday
Monday - Friday
Monday - Friday
Time
7. a.m. - 8 p.m.
9 a.m. - 7 p.m.
7 a.m. - 8 p.m.
Time Zone
Central Standard
Time
Central European
Time
Central Standard
Time
What Information Should I Have Ready Before Calling For Support?
To enable U.S. Robotics to respond to your inquiry as efficiently and
effectively as possible, please have available as much of the following
general and product-specific information as possible before calling for
support.
General Information
√ Serial number & part number (both are contained within the
barcode affixed to the unit)
√ Product model name and number
√ Detailed, specific questions
Product-Specific Information
√ Applicable error messages
√ Add-on boards or hardware
√ Third-party hardware or software
√ Operating system type and revision level
Telephone Support Options
Customers who require telephone support beyond 90 days from the
purchase date will be referred to a U.S. Robotics sales representative to
establish a service contract, if desired.
Software/Firmware Updates
Warranty
For 90 days, effective upon product purchase, you will have access to U.S.
Robotics’ Systems Software/Firmware Updates from the U.S. Robotics’
Network Systems Division web site: http://totalservice.usr.com