User`s manual

U.S. Robotics I-modem Command Reference
Troubleshooting • Page 15-10
If You Still Have Problems
The problems described above are the most common ones users encounter. If the sugges-
tions we've given don't clear up the difÞculties, try the following:
1. Review the manual carefully to see if youÕve missed something.
2. Call or visit your dealer, who will probably be able to assist you. This is much more
efÞcient (and time-saving) than returning the product to U.S. Robotics.
3. If your dealer can't help you, refer to the Customer Service Access Card provided in this
package. This card lists several important U. S. Robotics numbers. Your I-modem is
warranted for 5 years from the date of purchase.
4. If you call us, the Service Representative you talk with will give you a Service Repair
Order (SRO) number. Products without an SRO number will not be accepted.
5. If you return the I-modem to us, please follow these procedures:
a. Ship the unit, postage-prepaid, in its original container. If you donÕt have the original
container, pack the unit in a corrugated cardboard box with plenty of packing mate-
rial.