Installation guide

12
Possible Solution:
Some electronic items, such as 2.4Ghz phones, may interfere with the wireless signal and affect
your wireless range and link quality. Try creating a wireless connection on a different channel.
Refer to the Configuration section of the Wireless MAXg Router User Guide on the Installation
CD-ROM for more information on changing your wireless settings.
Additional Support
Note: Your model numbers are 5461 (for the MAXg Wireless Router) and 5421 (for the MAXg Wireless
USB Adapter). You can find your serial number on the label of the product and on the side of the
package. Write your serial numbers down. If you ever need to call our Technical Support department,
you will need them to receive assistance.
1. Go to the User Guides on the Installation CD-ROM.
More configuration and advanced troubleshooting information is available in the Wireless MAXg Router and
USB Adapter User Guides on the Installation CD-ROM.
2. Go to the Support section of the U.S Robotics Web site at www.usr.com
Many of the most common difficulties users experience have been addressed in the FAQ and
Troubleshooting Web pages for your specific product.
3. Submit your technical support question using an online form at http://www.usr.com/emailsupport
4. Call the U.S. Robotics Technical Support department.
Country Voice Online Support Hours
United States & Canada [phone] http://www.usr.com/emailsupport 9:00 A.M. - 5:00 P.M., M-F CST
Austria 07 110 900 116 http://www.usr.com/emailsupport/de 9:00 –17:00, M-F
Belgium (Flemish) [phone] http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F
Belgium (French) [phone] http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F
Denmark [phone] http://www.usr.com/emailsupport/uk 9:00 –17:00, M-F
Finland [phone] http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F
France 082 507 0693 http://www.usr.com/emailsupport/fr 9:00 –17:00, M-F
Germany 01805671548 http://www.usr.com/emailsupport/de 9:00 –17:00, M-F
Hungary 01805671548 http://www.usr.com/emailsupport/hu 9:00 –17:00, M-F
Ireland [phone] http://www.usr.com/emailsupport/uk 9:00 –17:00, M-F
Italy 848 80 9903 http://www.usr.com/emailsupport/it 9:00 –17:00, M-F
Luxembourg [phone] http://www.usr.com/emailsupport/bn 9:00 –17:00, M-F
Middle East/Africa [phone] http://www.usr.com/emailsupport/me 9:00 –17:00, M-F
Netherlands 0900 20 25 857 http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F
Norway [phone] http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F
Poland http://www.usr.com/emailsupport/pl
Portugal [phone] http://www.usr.com/emailsupport/pt 9:00 –17:00, M-F
Spain 902 117 964 http://www.usr.com/emailsupport/es 9:00 –17:00, M-F
Sweden [phone] http://www.usr.com/emailsupport/ea 9:00 –17:00, M-F
Switzerland +0848 840 200 http://www.usr.com/emailsupport/de 9:00 –17:00, M-F
UK 0870 844 4546 http://www.usr.com/emailsupport/uk 9:00 –17:00, M-F
For current support contact information, go to the following Web site: http://www.usr.com/support
Regulatory and warranty information are located in the User Guides on the Installation CD-ROM.
Model Number Serial Number
USR5461
USR5421