Installation guide

ManualsBrandsUS Robotics ManualsComputer equipmentBROADBAND ROUTER - QUICK REV 1.1

oubleshootingoubleshooting

oubleshooting

I can’t connect to the rI can’t connect to the r

I can’t connect to the r

outer’s outer’s

outer’s

eb User Interface.eb User Interface.

eb User Interface.

Possible Solution 1:

Make sure that all the Ethernet cables are properly and securely connected and that the power

cord is plugged in.

Possible Solution 2:

Make sure that you correctly performed all the steps in the “Before You Begin” section of the

User Guide

on the U.S. Robotics CD-ROM. If your computer was configured to use a static IP

address, you must now reconfigure it to

Obtain an IObtain an I

Obtain an I

addr addr

addr

ess automaticallyess automatically

ess automatically.

Possible Solution 3:

Make sure that your PC is using an IP address that is within the default range of

192.168.123.xxx. Make sure the address of the subnet mask is 255.255.255.0. If necessary, the

Default Gateway should be 192.168.123.254. To verify these settings, perform the following

steps:

Windows XP, 2000, or NT users:

• Click Windows

tart tart

tart , and then click

unun

un.

• Type

cmdcmd

cmd and click

OKOK

OK.

• At the DOS prompt, type

ipconfig /all ipconfig /all

ipconfig /all and press Enter.

• Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make

sure they are correct.

If the information is not correct:

• Type

ipconfig /ripconfig /r

ipconfig /r

eleaseelease

elease and press Enter.

• Type

ipconfig /ripconfig /r

ipconfig /r

enewenew

enew and press Enter.

Windows Me, 98, or 95 users:

• Click Windows

tart tart

tart , and then click

unun

un.

• Type

winipcfgwinipcfg

winipcfg

and click

OKOK

OK.

• Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make

sure they are correct.

If the information is not correct, click

elease All.elease All.

elease All. Then click

enew Allenew All

enew All.

Possible Solution 4:

Follow the instructions below to verify the connection setting of your Web browser and to

verify that the HTTP Proxy feature of your Web browser is disabled. This procedure ensures that

your Web browser can read the configuration pages inside your router.

Internet Explorer users:

• Launch Internet Explorer.

• Click

ools,ools,

ools,

Internet OptionsInternet Options

Internet Options, and select the

Connections tabConnections tab

Connections tab

• Select

Never dial a connectionNever dial a connection

Never dial a connection and click

ApplyApply

Apply.

• Click the

N Settings N Settings

N Settings button.

• Clear all the check boxes and click

OKOK

OK.

• Click

OKOK

OK.

Netscape Navigator users:

• Launch Netscape Navigator.

• Click

Edit,Edit,

Edit,

eferefer

efer

ences.ences.

ences.

• In the Category window, double-click

AdvancedAdvanced

Advanced.

• Click

roro

xies, xies,

xies, click

DirDir

Dir

ect connection to the Internetect connection to the Internet

ect connection to the Internet, and then click

OKOK

OK.

I can’t access the Internet.I can’t access the Internet.

I can’t access the Internet.

Possible Solution 1:

Make sure that the power cord and both Ethernet cables are connected correctly. This includes

the cables connecting the router, the modem, and all the PCs.

Possible Solution 2:

Reboot the router by unplugging and plugging in the power supply.

I don’t knoI don’t kno

I don’t kno

w whether my IPw whether my IP

w whether my IP

addr addr

addr

ess is static or dynamic.ess is static or dynamic.

ess is static or dynamic.

Possible Solution:

If you have broadband Internet service, you probably have a dynamic IP address. However, you

should verify this information with your Internet Service Provider, because some providers

assign static IP addresses.

While trWhile tr

While tr

ying to check my network configurying to check my network configur

ying to check my network configur

ation settings in ation settings in

ation settings in

indoindo

indo

wsws

Me, I can’t find the Network icon.Me, I can’t find the Network icon.

Me, I can’t find the Network icon.

Possible Solution:

The default setting in Windows Me is to not show all of the icons within the Control Panel. To

change the default setting to show all icons:

Windows Me users:

• Click Windows

tart, Settings, Control Ptart, Settings, Control P

tart, Settings, Control P

anelanel

anel.

• Within Control Panel, click

iew all Control Piew all Control P

iew all Control P

anel optionsanel options

anel options on the left side of the

screen.

All the Control Panel icons should now be visible.

I don’t knoI don’t kno

I don’t kno

w how ho

w ho

w to configurw to configur

w to configur

e the e the

e the

CP/IPCP/IP

CP/IP

pr pr

otocol to work with theotocol to work with the

otocol to work with the

outerouter

outer

Possible Solution:

You have the TCP/IP protocol installed, but it is not configured to work with the router.

Windows XP users:

• Click Windows

tart, Control Ptart, Control P

tart, Control P

anelanel

anel.

• Double-click the

Network and Internet ConnectionsNetwork and Internet Connections

Network and Internet Connections icon.

• Right-click the icon that represents your LAN or high-speed Internet connection, and

select

roperties.roperties.

roperties.

• Click the

GenerGener

Gener

al al

al tab, and select the TCP/IP line that has been assigned to your

network card.

• Click the

roperties roperties

roperties button.

• Configure IP addressing:

• Preferred method

—To obtain the IP address automatically through the DHCP

server:

Click the

GenerGener

Gener

al al

al tab, select

Obtain an IObtain an I

Obtain an I

addr addr

addr

ess automaticallyess automatically

ess automatically, and click

OK.OK.

OK.

Click

OK OK

OK again.

• For instructions on specifying the IP address manually, refer to the

User Guide

the U.S. Robotics CD-ROM.

Windows 2000 users:

• Click Windows

tart,tart,

tart,

Settings, Network and Dialup connectionsSettings, Network and Dialup connections

Settings, Network and Dialup connections.

• Double-click the

ocal Arocal Ar

ocal Ar

ea Connectionsea Connections

ea Connections icon and select

ropertiesroperties

roperties.

• Select the TCP/IP line that has been assigned to your network card and select

ropertiesroperties

roperties.

• Configure IP addressing:

• Preferred method—To obtain the IP address automatically through the DHCP

server:

Click the

I I

Addr Addr

Addr

ess tabess tab

ess tab, select

Obtain an IObtain an I

Obtain an I

addr addr

addr

ess automaticallyess automatically

ess automatically and click

OK. OK.

OK. Click

OK OK

OK again.

• For instructions on specifying the IP address manually, refer to the

User Guide

the U.S. Robotics CD-ROM.

Printed in Xxxxxx

Windows Me, 98, or 95 users:

• Click Windows

tart, Settings, Control Ptart, Settings, Control P

tart, Settings, Control P

anelanel

anel.

• Double-click the

Network Network

Network icon.

• Click the

ConfigurConfigur

Configur

ation ation

ation tab and select the TCP/IP line that has been assigned to your

network card.

• Click the

roperties roperties

roperties button.

• Configure IP addressing:

• Preferred method

—To obtain the IP address automatically through the DHCP

server:

Click the

Addr Addr

Addr

essess

ess tab, select

Obtain an IObtain an I

Obtain an I

addr addr

addr

ess automaticallyess automatically

ess automatically and click

OK. OK.

OK. Click

OK OK

OK again.

• For instructions on specifying the IP address manually, refer to the

User Guide

the U.S. Robotics Installation CD-ROM.

Windows NT users:

• Click Windows

tart, Settings, Control Ptart, Settings, Control P

tart, Settings, Control P

anelanel

anel.

• Double-click the

Network Network

Network icon.

• Click the

rotocols rotocols

rotocols tab and select the TCP/IP line that has been assigned to your

network card.

• Click the

roperties roperties

roperties button.

• Configure IP addressing:

• Preferred method—To obtain the IP address automatically through the DHCP

server:

Click the

Addr Addr

Addr

eses

ess tab and select

Obtain IObtain I

Obtain I

addr addr

addr

ess from a DHCPess from a DHCP

ess from a DHCP

server server

server and

click

OK. OK.

OK. Click

OK OK

OK again.

• For instructions on specifying the IP address manually, refer to the

User Guide

the U.S. Robotics Installation CD-ROM.

You can use the ping command to verify whether your PC has successfully connected to the

router. For ping command instructions, refer to the

User Guide

on the U.S. Robotics CD-ROM.

Are You Still Having Problems?

1. Refer to the

User Guide

on the U.S. Robotics CD-ROM.

2. Go to the Support section of the U.S. Robotics Web site at

www.usr.comwww.usr.com

www.usr.com

The most common difficulties that users experience have been addressed in the FAQ

and Troubleshooting Web pages for your product. The product number of the

Broadband Router is 8004. You may need to know this to obtain information from the

U.S. Robotics Web site.

3. Contact the U.S. Robotics Technical Support Department.

Technical questions about U.S. Robotics products can also be answered by our expert

team of technical support specialists.

Country Voice Webmail Support Hours

United States and Canada (888) 216-2850 http://www.usr.com/emailsupport 9:00 A.M.–6:00 P.M.

Central Time, M–F

For current support contact information, go to the following Web site:

http://www.usr.com/supporthttp://www.usr.com/support

http://www.usr.com/support