Installation guide
Regulatory Approvals
5
Are You Still Having Problems?
1. Call the dealer who sold you this U.S. Robotics product.
The dealer may be able to troubleshoot the problem over the phone or may request that you bring the
product back to the store for service.
2. Call the U.S. Robotics Technical Support Department.
Technical questions about U.S. Robotics products can also be answered by technical support special-
ists.
Country Voice Online Support Hours
China 10800 650 5108 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Hong Kong 800 90 3191 hk_modemsupport@usr.com 9:00am – 5:00pm, M-F
India Delhi - 11 6284198/ 99/ 18/ 19 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Hyperbad - 40 6261600/ 01/ 02/ 03 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Calcutta - 33 216 1800/ 01 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Chennai - 44 851 5273/ 74 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Bombay - 22 8252188/ 93/ 94/ 95 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Bangalore - 80 2380303/ 04 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Indonesia 001 803 65 7402 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Japan (03) 5495 9408 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Korea apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Malaysia 1800 80 1554 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Philippines 1800 1 651 0215 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Singapore 65 784 9910 sg_modemsupport@usr.com 9:00am – 5:00pm, M-F
South Korea 00798 651 7135 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Taiwan 0080 65 1349 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Thailand 001 800 65 6252 apr_modemsupport@usr.com 9:00am – 5:00pm, M-F
Australia 1 800 628 324 anza_modemsupport@usr.com 9:00am – 5:00pm, M-F
New Zealand 0800 877 43 anza_modemsupport@usr.com 9:00am – 5:00pm, M-F
Austria 07 110 900 116 emea_modemsupport@usr.com 8:00am – 6:00pm, M-F
Belgium (Flemish) +32 (0) 70 233 545 emea_modemsupport@usr.com 9:00am – 6:00pm, M-F
Belgium (French) +32 (0) 70 233 546 emea_modemsupport@usr.com 9:00am – 6:00pm, M-F
Denmark +45 7010 4030 emea_modemsupport@usr.com 9:00am – 5:00pm, M-F
Finland +358 98 171 0015 emea_modemsupport@usr.com 10:00am – 6:00pm, M-F
France 080 307 0693 france_modemsupport@usr.com 9:00am – 6:00pm, M-F
Germany/Hungary 01805671548 germany_modemsupport@usr.com 8:00am – 6:00pm, M-F
Ireland +44 870 844 4546 emea_modemsupport@usr.com 9:00am – 6:00pm, M-F
Israel emea_modemsupport@usr.com 9:00am – 5:30pm, M-F
Italy 848 80 9903 italy_modemsupport@usr.com 9:00am – 6:00pm, M-F
Luxembourg +352 342 080 8318 emea_modemsupport@usr.com 9:00am – 6:00pm, M-F
Middle East/Africa +44 870 844 4546 emea_modemsupport@usr.com 9:00am – 6:00pm, M-F
Netherlands 0900 20 25 857 emea_modemsupport@usr.com 9:00am – 6:00pm, M-F
Norway +47 (0) 23 50 0097 emea_modemsupport@usr.com 9:00am – 5:00pm, M-F
Poland emea_modemsupport@usr.com 8:00am – 6:00pm, M-F
Portugal +35 11 415 4034 emea_modemsupport@usr.com 9:00am – 5:00pm, M-F
Spain 902 117 964 spain_modemsupport@usr.com 9:00am – 5:00pm, M-F
Sweden +46 (0) 851 992 035 emea_modemsupport@usr.com 8:00am – 5:00pm, M-F
Switzerland +0848 840 200 emea_modemsupport@usr.com 8:00am – 6:00pm, M-F
UK 0870 8444 546 uk_modemsupport@usr.com 9:00am – 5:30pm, M-F
For current support contact information, go to the following Web site:
http://www.usr.com/
Regulatory Approvals
FCC Declaration of Conformity
We declare under our sole responsibility that the U.S. Robotics ADSL Ethernet Modem to which this declaration relates, is in conformity
with the following standards or other normative documents:
ANSI C63.4-1992 Methods of measurement
Federal Communications Commission 47 CFR Part 15, subpartB
15.107 (e) Class B Conducted Limits
15.109 (g) Class B Radiated Emissions Limits
Telecom: (U.S.) FCC Part 68, (Canada) Industry Canada (CS-03)
FCC Class B Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: