Installation guide

7
English
My communications software isn't recognizing my
modem.
Solution 1:
Remove any previous versions of your communication software and reinstall
the communications software provided with your modem on the USRobotics
Installation CD-ROM. Verify your modem is installed:
1. Do one of the following:
" Windows XP: Click Windows Start > Control Panel.
" Windows 2000: Click Windows Start > Settings > Control Panel.
2. Double-click the
Phone and Modem Options icon.
3. You should see
USRobotics V.92 USB Modem in the list of installed
modems. If the incorrect modem or no modems are listed, your modem is
not installed properly. Try reinstalling your modem.
Solution 2:
If you are using Dial-Up Networking, it may not be configured correctly.
Check your configuration and make sure you have the correct modem
selected.
1. Do one of the following:
" Windows XP: Click Windows Start > All Programs > Accessories >
Communications
> Network Connections.
" Windows 2000: Click Windows Start > Programs > Accessories >
Communications
> Network and Dialup Connection.
2. Right-click the connection you are trying to use, and click Properties.
3. Make sure that the description for the modem is USRobotics V.92 USB
Modem
. If it doesn't match, select the proper modem description.
Solution 3:
Your communications software may not function properly if you have more
than one version of the software installed, you are using an older version, or
you have more than one communications application installed on your system.
My modem won’t dial out or doesn’t answer incoming
calls.
For Both Dialing and Answering Problems
Solution 1:
You may have a bad phone cord connection to your modem. The phone cord
should be plugged into the jack on the modem and into the wall jack. Use the
phone cord included in your modem’s box, if possible.