Installation guide
10
Voice Mail Users
Solution:
If you have voice mail provided by your local phone company, your dial tone 
may be altered when messages are waiting. Retrieve your voice mail to restore 
your normal dial tone.
My modem sounds like it’s trying to connect to another modem 
but fails.
Solution:
You may have a poor connection. All calls are routed differently, so try placing 
the call again.
My modem isn’t achieving a 56K Internet connection.
Solution:
The V.92 and V.90 protocols allow for download speeds of up to 56K and the 
V.92 protocol adds upload speeds of up to 48K, but line conditions may affect 
the actual speeds during a given connection. In order to achieve a V.92 or V.90 
connection, The server you’re dialing into must support and provide a digital 
V.92 or V.90 signal. Your ISP can provide you with a list of dial-up connections 
and information on what those connections currently support.
ICN does not show the caller ID information.
Solution 1:
This feature requires you to have Caller ID service enabled on your line. Con-
tact your telephone service provider to verify that you have caller ID.










