User`s guide

TROUBLESHOOTING

POSSIBLE SOLUTION

You may have devices between the modem and the phone jack. There should be no line splitters, fax machines,

or other devices between the modem and the wall jack.

PROBLEM

Errors are constantly occurring in your V.17 fax transmissions.

POSSIBLE SOLUTION

Your modem initialisation string may be insufficient for fax transmissions. In terminal mode, type the following

initialisation string: AT&F&H3&I2&R2S7=90 then press ENTER.

POSSIBLE SOLUTION

There may be a Terminate and Stay Resident (TSR) program (such as a screen saver or virus scanner) running in

the background, disrupting data communications. Disable any Terminate and Stay Resident (TSR) programs

running in the background. If you have software running as a TSR, check the software’s manual for information

about disabling its ability to operate as a TSR.

POSSIBLE SOLUTION

Your baud rate may be set too high. In your communications software, lower the baud rate to 9600, 7200, or

4800.

POSSIBLE SOLUTION

You may be trying to fax a compressed file. Decompress the file using the application with which it was

compressed. Then open it in the application with which it was created. Select your fax software as the printer and

then print the file.