User`s guide

TROUBLESHOOTING

PROBLEM

The modem will not go off hook to dial or does not answer the phone.

POSSIBLE SOLUTION

You may have plugged your modem’s phone cord into a digital line. Plugging your modem’s phone cord into a

digital phone line can damage the modem. Call your phone company if you are unsure whether or not your phone

line is digital.

POSSIBLE SOLUTION

You may have plugged your modem’s phone cord into the wrong jack on the modem. Make sure the phone cord

is plugged into a jack labeled with .

POSSIBLE SOLUTION

You might have a bad phone cord connection to your modem. The phone cord should be plugged into the jack

labeled on the modem and the wall phone jack. The phone cord should be no longer than 12 feet in length.

Use the phone cord included with your modem if possible.

POSSIBLE SOLUTION

You may have devices between the modem and the phone jack. There should be no line splitters, fax machines,

or other devices between the modem and the wall jack.

POSSIBLE SOLUTION

Your software may not have auto answer enabled. Enable the auto answer feature. In your communication

software’s terminal mode, type ATS0=1 and press ENTER. You need to enable auto answer before every session

unless you alter your software’s initialisation string to permanently enable auto answer.