User`s guide

TROUBLESHOOTING
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Read This First!
1. Click Windows Start, point to Settings, and click Control Panel.
2. Double-click the Modems icon.
3. Click the Diagnostics tab.
4. Click the COM port that your modem is assigned to, so that it is highlighted. If you do not see your modem
on this screen, you need to shut down the computer and uninstall the modem. Exit out of the Modems
Properties screen by clicking Cancel. Click Start, Shut Down, select the Shut down the computer? option,
and then click Yes. When your computer has shut down, turn it off and unplug it from its power outlet.
Unplug its serial cable from the computer’s COM port. Reinstall your modem following the directions in the
“External Modem Installation with Windows 95” chapter, but use a different COM port.
5. Highlight your modem and click More Info. You should see a list of the modem’s ATI commands. Click OK
and exit out of all open screens. If the ATI commands do not appear, your modem is not properly installed.
Reinstall your modem following the directions in the “Installation of the Professional Message Modem with
Windows 95” chapter on page 19.