User`s guide

26 56K Message Modem
PROBLEM DIAGNOSIS POSSIBLE SOLUTION
The modem will not
go off hook to dial or
does not answer the
phone.
You may have plugged your
modem’s phone cord into a
digital line.
The software you are using
may not have auto answer
enabled.
You may have devices
between the modem and
the phone jack.
You may have a poor line
connection.
If you have voice mail, your
dial tone may be altered
when messages are
waiting.
You may be using the
wrong power supply for
your external modem
Plugging your modem’s phone cord
into a digital phone line can damage
the modem. Call your phone
company if you are unsure whether
or not your phone line is digital.
Make sure the auto answer feature
is enabled.
You need to enable auto answer
before every session, unless you
alter your software’s initialization
string to permanently enable auto
answer.
There should be no line splitters, fax
machines or other devices between
the modem and the wall jack.
Try placing the call again. The
phone company routes calls
differently each time.
Retrieve your voice mail messages
to restore normal dial tone.
Use the power supply that came
with your modem.
Both modems
exchange carrier
signals but fail to
establish a link.
You may have a poor line
connection.
The phone jack may have
been wired incorrectly.
Try placing the call again. The
phone company routes calls
differently each time.
Contact the telephone company.
Ask them to make sure the tip and
ring are on the outside pair of wires.