User`s guide

56K Professional Message Modem36
When Plug and Play Fails
Try the following possible solutions:
1. Click Windows 95 Start and click Shut Down. When asked if you
wish to shut down your computer, click Yes. When Windows 95
indicates that it is safe to turn off your computer, turn it off and wait
15 seconds. Then turn the computer back on. Windows 95 may
detect your modem upon this restart even if it did not detect the
modem during the initial installation. If you see screens indicating that
new hardware has been detected by Windows 95, turn to “Installing
the Modem Drivers” on page 18. If not, continue with the next step.
2. Click Windows 95 Start, point to Settings, and click Control Panel.
Double-click the System icon and then click the Device Manager tab
on the “System Properties” screen. Look for “Other Devices” or
“Unknown Devices” in the list that appears. If you do not see either of
these options in the list, continue with the next section to learn about
our support options. If you do see one of these options, double-click
the option. If the description that appears matches the modem you
are trying to install, click Remove. Click OK when Windows asks if
you wish to remove the device. Next, restart the computer as
described in step 1 on this page. If the computer does not detect the
modem after this second restart, please refer to our support options.