User`s guide

56K Professional Message Modem 31
PROBLEM
The modem will not go off
hook to dial or does not
answer the phone.
DIAGNOSIS
You may have plugged your
modem’s phone lead into a
digital line.
You might have a bad phone
lead connection to your
modem.
You may have devices
between the modem and the
phone socket.
You may have a poor line
connection.
If you have voice mail, your
dial tone may be altered when
messages are waiting.
Your software may not have
auto answer enabled.
You may have plugged your
modem’s phone cord into the
wrong socket on the modem.
The phone wall socket may
have been wired incorrectly.
POSSIBLE SOLUTION
Plugging your modem’s phone
lead into a digital phone line can
damage the modem. Call your
phone company if you are
unsure whether or not your
phone line is digital.
The phone lead should be
plugged into the wall plug
icon socket on the modem
and the wall phone socket.
The phone lead should be no
longer than 12 feet in length.
Use the phone lead included
in your modem box, if
possible.
There should be no line
splitters, fax machines, or
other devices between the
modem and the wall socket.
Try placing the call again.
Calls are routed differently
each time.
Answer your voice mail to
restore your normal dial tone.
Enable the auto answer feature.
Note: You need
to enable auto answer
before every session,
unless you alter your software’s
initialization
string to permanently
enable auto answer.
Make sure the phone cord is
plugged into the wall plug
icon socket.
Contact the telephone
company. Ask them to make
sure the tip and ring are on
the outside pair of wires.