User guide

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What can I do if the service that I want to load balance is not in the list?
The WebMux already supports many different services. If your service is not in the list, you
could use generic TCP and/or UDP to set your farm. If that is still not good enough, you may
contact us for developing a special service aware module for you. In most cases, there is a
very reasonable fee to be charged.
Why didn’t the secondary WebMux take over when I powered down Primary
WebMux?
Possible reasons: 1) The two WebMuxes are not running on the same version of firmware, or
2) The secondary WebMux not only monitors the primary WebMux, but a few other things as
well. Before it takes over, it makes sure it can reach to the router LAN gateway, as well as at
least one server defined in any farm. If the secondary WebMux cannot reach to the front
router LAN gateway, or if it cannot see any server in any farm, then it will consider that the
primary was disconnected or powered down purposely by operator.
Why can’t VLAN IP address be used as farm IP in OOP WebMux?
WebMux uses VLAN IP to forward the packets to the servers in OOP mode. If that VLAN IP
address is also the farm address, then the loopback adapter on the server will have the same
IP address. During healthcheck from WebMux, server will not be able to send the reply back
to WebMux, since server finds the same IP address on itself.