Use and Care Manual

DEFECTIVE RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund
or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also
be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without a return authorization number.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your
returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit
card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account and email again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
[e-mail].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an
email at [e-mail] and send your item to: 2104 Hwy 7, #12-14 , Vaughan, ON, L4K2S9,
Canada.
Shipping
To return your product, you should contact Urban Woodcraft at [e-mail] to arrange the LTL
truck freight pickup of your product. The product will be shipped from the your location back to 2104 Hwy 7,
#12-14 , Vaughan, ON, L4K2S9, Canada.
Shipping charges for defective returns or exchanges will be covered by Urban Woodcraft.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We must receive your returned item through provided traceable shipping in order to guarantee your
return.