Installation and Operation Manual

The communication module has lost
communication with Uponor cloud services
This alarm will only be received as a push notification and/or SMS (if
activated) to the mobile phone number registered to the customer
account in Uponor cloud services.
• There is an communication error between the communication
module and Uponor cloud services. The communication module
LED is fixed red, or flashing orange.
-
Make sure the communication module is connected to an
internet connected router, via either Wi-Fi or ethernet.
-
Make sure the communication module is connected to the
room controller.
-
Restart the router if needed.
-
Restart the controller and communication module if
needed (unplug and plug in the controller from the wall
socket).
The communication module has re-established
communication with Uponor cloud services
This alarm will only be received as a push notification and/or SMS (if
activated) to the mobile phone number registered to the customer
account in Uponor cloud services
.
•
The communication between communication module and
Uponor cloud services is re-established, and the communication
module LED is fixed green.
Software update failed
• The room controller software update has failed.
1. Make sure all sub room controllers are within radio range,
and not shielded by any object.
2. Restart the room controller (power of
f and on again).
Contact the installer if the problem persists.
Floor temperature limit reached
• The floor temperature is either too high or too low. This may be
due to:
-
The floor is heated by the sun, or another heat source.
Wait until the floor temperature is lowered.
-
The floor is cooled by a cool draft, or similar. W
ait until the
floor temperature is higher.
-
Too high supply temperature to the room. Review the heat
source settings, if applicable.
-
Too low supply temperature to the room. Review the heat
source settings, if applicable.
-
Too high setpoint for the room. Reduce the setpoint.
-
T
oo low setpoint for the room. Increase the setpoint.
-
Floor temperature limit to low. Increase the limit.
Faulty temperature sensor
• An error has been detected with the internal temperature sensor
in the thermostat.
Replace the thermostat.
Faulty external temperature sensor
• An error has been detected with the external sensor connected
to the thermostat.
-
Make sure the correct thermostat control mode (settings
menu 4) is set in the digital thermostat
-
Check the connection of the external sensor.
-
Disconnect the external sensor and check it with an
ohmmeter. Make sure the value aligns with the
temperatuer sensor diagram.
If the error persists, replace the external sensor.
Faulty relative humidity sensor
Note
RH control is activated in the Uponor Smatrix PULSE
app (requires communication module).
• An error has been detected with the internal relative humidity
sensor in the thermostat.
Replace the thermostat.
Faulty Comfort/ECO switch
• The room controller is having problem communicating with the
system device configured as an external switch.
Force the thermostat to transmit by opening/closing the external
switch.
If the problem persists:
-
The system device thermostat is out of range. T
ry to find a
new position for the system device thermostat and/or the
antenna, or, if possible, move any shielding objects
-
New installations in building shield radio signals (for
example, metal door safe). Try to find a new position for
the system device thermostat and/or the antenna, or, if
possible, move the shielding object
-
Low radio signal detected (sporadic communication with
the connected unit). The transmitter is working with
reduced signal intensity
-
The transmitter in the system device thermostat is faulty.
Replace the thermostat
Relative humidity sensor limit
Note
RH control is activated in the Uponor Smatrix PULSE
app (requires communication module).
• The relative humidity limit is reached.
Lower the humidity level by starting a dehumidifier or increasing
the supply temperature setpoint.
Faulty outdoor temperature sensor
• An error has been detected with the outdoor temperature sensor
connected to the public thermostat.
-
Check the connection of the outdoor temperature sensor.
-
Disconnect the external sensor and check it with an
ohmmeter. Make sure the value aligns with the
temperatuer sensor diagram.
If the error persists, replace the external sensor.
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Uponor Smatrix Wave PULSE
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Installation and operation manual