Setup guide
Technical Support and Education Resources
The following technical support resources are available to you. To access the current version of this book
and other books, go to http://www.vmware.com/support/pubs.
Online and Telephone
Support
To use online support to submit technical support requests, view your
product and contract information, and register your products, go to
http://www.vmware.com/support.
Customers with appropriate support contracts should use telephone support
for the fastest response on priority 1 issues. Go to
http://www.vmware.com/support/phone_support.html.
Support Offerings
To find out how VMware support offerings can help meet your business
needs, go to http://www.vmware.com/support/services.
VMware Professional
Services
VMware Education Services courses offer extensive hands-on labs, case
study examples, and course materials designed to be used as on-the-job
reference tools. Courses are available onsite, in the classroom, and live
online. For onsite pilot programs and implementation best practices,
VMware Consulting Services provides offerings to help you assess, plan,
build, and manage your virtual environment. To access information about
education classes, certification programs, and consulting services, go to
http://www.vmware.com/services.
vShield Installation and Upgrade Guide
6 VMware, Inc.