Setup guide

Troubleshooting Installation Issues 7

This section describes installation issues.

This chapter includes the following topics:

“vShield App Installation Fails,” on page 47

“vShield Data Security Installation Fails,” on page 48

vShield App Installation Fails

Installing vShield App results in an error.

Problem

vShield App installation may fail due to a previous incomplete installation or problems during

uninstallation of a previous version.

Solution

1 Start with an automated uninstall of vShield App. See Chapter 5, “Uninstalling vShield Components,”

on page 37.

2 Verify that the required modules are loaded in the ESX host by logging in to an SSH client and typing

the following command:

esx01# esxcfg-module -l | grep -i dvf

dvfilter 2 72

vmkapiv1_0_0_0_dvfilter_shim0 8

3 If the required modules are not loaded, type the following commands to load them.

#esxcfg-module -e /usr/lib/vmware/vmkmod/dvfilter

#esxcfg-module -v -e /usr/lib/vmware/vmkmod/vmkapiv1_0_0_0_dvfilter_shim

4 Log in to vShield Manager CLI as an admin and reset the web interface by typing the following

command:

enable > config t > no web-manager

5 After the no web-manager command is completed, restart the web services by typing the following

command:

enable > config t > web-manager

If you were logged in to the vShield Manager user interface, log back in after the web services restart.

VMware, Inc.