Specifications

39
PROBLEM:
A. The changer is completely
dead. (The green LED on the
Power Supply Board is not lit.)
B. The “Out-of-Service” LED
is lit. The Main Logic Board
is displaying a “HopperX
Low” error message.
C. The “Out-of-Service” LED
is lit. The MLB is displaying
any other error message.
D. The green LED on the Power
Supply Board is lit, but there
is no red “heartbeat” LED on
the Main Logic Board.
E. The bill validator will not pull
in the bill and the “Out-of-
Service” LED is not lit.
F. The bill validator pulls in the
bill, but rejects it every time.
FOR TECHNICAL SERVICE OR TO
OBTAIN A RETURN
AUTHORIZATION NUMBER CALL
[phone]
SOLUTION:
1. Ensure the changer is plugged in.
2. Ensure the ON/OFF switch is rocked to the ON (I) position (up).
3. Unplug the female end of the line cord from the main logic board
AC connector and plug it in again tightly.
4. Measure the AC voltage at the outlet or check the breaker/fuse box.
You can also plug another item into the AC wall outlet to ensure
there is power present at the outlet.
5. Inspect the AC line cord for cuts or abrasions.
6. Check the fuse on the Power Supply Board.
7. Replace the line cord.
8. Replace the Power Supply Board.
1. Ensure the hopper is not out of coins. (There should be enough
coins in the hopper to cover the gold low-level contact plates.
These plates are located at the bottom of the hopper where you
pour the coins.)
2. Check the hopper wire harness that extends from the back of the
hopper plate for chipped pieces or other damage.
3. Check the continuity of the hopper harness from the 12-pin
connector back to the Main Logic Board. You should get 0 Ohms.
4. Clean the gold contact plates with steel wool or fine sandpaper.
5. Replace the hopper wire harness.
6. Replace the hopper.
1. Refer to the “Out-of-Service Conditions” section on pgs. 15-
16 for a listing of all software error codes and common
solutions.
1. Bad 5vdc or 3.3vdc regulator on the main logic board.
2. The hopper is shorted.
3. Replace main logic board.
4. Replace hopper.
1. Ensure the orange and brown wires going to the “Out-of-Service”
LED are connected fully to the LED and to the MLB connector.
2. Check for 24vdc on the orange and brown wires. If it is present, the
LED is bad and needs to be replaced.
3. Replace the main logic board.
4. Replace the bill validator.
5. Replace the validator wire harness.
1. Clean the validator (refer to pgs. 22-23 or pg. 29).
2. Remove the lower housing of the bill validator. Ensure the center
wheel spins freely. Push straight down on it slightly to loosen.
3. Make sure that the bill denomination being rejected is enabled by
BOTH the validator AND in the Main Logic Board program. Refer to
pgs. 21-22 or pg. 28 for the validator, and pgs. 10-11 for the MLB.
4. The validator may be flashing an error code. Open the changer door
and check the validator’s LED indicator. Error codes and descriptions
are listed on pgs. 17, 25, and 30.
ANY REPAIR RETURNED WITHOUT A
RETURN MATERIAL AUTHORIZATION
NUMBER (RMA#) WILL BE REFUSED!!
TROUBLESHOOTING GUIDE
TO USE THE TROUBLESHOOTING GUIDE, MATCH UP THE PROBLEM, THEN FOLLOW THE
SOLUTION SUGGESTIONS. After every step try operating the changer to see if the problem has been solved.