Owner`s manual

81
Troubleshooting
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TROUBLESHOOTING
PROBLEM SOLUTION
Power
MSC-400 wil not Power up
a) Confirm connection of Power Adapter to MSC at an unswitched AC
outlet.
b) In a Master/Slave system, both Controllers must have their own power
supply.
MSC Does Not Receive RF Commands From Remote
RFX-250 Connection/Location a) Confirm proper connection of RFX-250(s) to MSC-400
b) Reposition RFX-250 if RF LED is flickering or illuminated to improve
reception.
RFID Configuration Confirm configuration of RFIDs in both MX/TX Editor for
remote and MSC Editor for MSC-400.
Remote Configuration a) Confirm remote programming in RF Setup for IR & RF Output.
b) Confirm device command programming
c) Confirm Macro Trigger programming
MSC Does Not Output IR Commands
Connected Device Configuration a) Confirm IR Command programming for Connected Devices
b) Confirm IR Port Configuration for Connected Devices
c) Confirm RFID Configuration when Ports 7-12 are used for IR
IR Emitter Connection
a) Confirm emitter connection to assigned IR Port
b) Confirm emitter is properly positioned over IR eye on controlled
device
c) Adjust IR output level
MSC Does Not Output RS232 Commands
Connected Device Configuration a) Confirm RS232 Command programming for Connected Devices
b) Confirm RS232 Port Configuration
c) Confirm Serial Port Settings have been downloaded to the MSC-400
RS232 Cable Connection a) Confirm connection to proper RS232 P
ort
V
oltage Sensor
MSC does not detect v
oltage sensor
a) Confirm sensor connection to sensed device
b) Confirm control v
oltage from sensed device
c) Confirm sensor connection to proper Sensor Port on MSC-400
d) Confirm Sensor Port Configuration
Video Sensor
MSC does not detect video sensor a) Confirm sensor connection to sensed device
b) Confirm composite video output from sensed device
c) Confirm sensor connection to proper Sensor Port on MSC-400
d) Confirm Sensor Port Configuration
Video Sensor Status does not turn
OFF
a) Confirm sensed device composite video turns OFF in standby and is
not outputting a blac
k screen or other video signal