User guide
47
Attendant Console Quick References
Posting Consoles and associated lines
>
MAPCI;MTC;LNS;LTP;Level IBNCON
>Select C <console CLLI>
(Shows DMODEM attached; BSY, DIAG, & RTS from here)
>MAPCI;IBNMEAS;ACMON;Select C <console clli>
(Best place to observe console. See Table FNMAP for console CLLIs).
AC Command (@ CI: level)
>HELP AC will give optional parameters for using the command.
Example: >AC <console CLLI> DISPL LAMPS
MT Command (@ CI: level)
Shows keyhits from console via dmodem to CC.
>
MT
<operation> {START, DISPL, STOP, RESET}
<console number> {From IBNCON level of MAP}
QQ Command (@ CI: level)
Used to query the incoming call queues for ICIs and subgroups.
>QQ <customer-name> STRING <subgroup#:> {0-7} <option:>
{CALLQ, ICIQ [<icicode:> {0-254}]}
Trouble Key Assignment
1. Add a trouble key in table FNMAP:
TABLE: FNMAP
CONSNCSU41 SPECL TRBL
2. Add trouble codes in Table TRBLCODE:
CODE MESSAGE ALARM
----------------------------------------------------------------
2 TRUNK_TROUBLE MJ
3 KEY_TROUBLE MJ
7 CNF_DIS CONSMINR
24 BOMB_THREAT_CALL CR
3. Accessing the trouble key:
a. Press TROUBLE key*. The TROUBLE lamp goes on
and the display prompts for the trouble code
Display
: TROUBLE: INPUT
b. Enter the appropriate two-digit numeric code. (If you
are not sure of the correct trouble code for your situation
press * or # to activate query mode; the display will
show all codes and descriptions.)
Display: <Code Description>
c. Press TROUBLE key. The TROUBLE lamp goes off
and a trouble report (IBN109 log & alarm) is generated to main-
tenance personnel. The IBN109 log identifies the parties
involved in the call, the console, and other information on the
state of the active loop at the time the problem occurred.
*Note:
To cancel the feature, press RELEASE DEST key prior to step c.
XPMIST the Attendant Console
To XPMIST the console, use the node and terminal number of the DMO-
DEM. Information on breaking down Attendant Console XPMIST can be
found in module ACUTILI.
Table References:
CUSTCONS lists customer groups’ consoles.
SUBGRP lists DN to reach consoles ext.
ATTCONS lists console names and LENs.
CONF3PR contains the 3-port conference circuits.
DMODEM contains the Dmodem cards.
FNMAP datafill for all console keys.
ICIDATA lists console ICI keys.
TRBLCODE trouble code messages.
WCKCODES lists data for wild keys.
SVRCKT contains NT3X68AB DTMF Senders.
ACEES AC End-to-End Signalling Feature.
Documentation:
NTP 297-2031-100, MDC Services Attendant Console OA & M
NTP 297-YYYY-350, Translations Guides
LOGS: IBN, PM, TRK
OMs: ACSYSTR, ACRTS, ACTRBL, ACTAKEDN, IBNAC,
IBNSGLDN