User guide

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CompuCALL Quick References
CompuCALL is the Nortel product name for Switch-to-Computer Applica-
tion Interface (SCAI). CompuCALL is the interactive link between a
DMS-100 and the customer's general purpose business computer making it
possible for a company to coordinate database information with incoming
and outgoing calls. Uses for CompuCALL include telemarketing, order
entry, message desk, help desk, and emergency services. It provides such
service functions as:
• coordinated voice and data
• call routing
• third party call control
• resource status
• third party agent control
CompuCALL Hardware Diagram
Note: MPC = NT1X89 Multi-Protocol Controller Card located on the IOC
shelf
Note: EIU = Ethernet Interface Unit. See EIU in this QRG.
CompuCALL References
CompuCALL Tables:
MPC; MPCLINK; SCAICOMS; BGDATA; SCAIGRP; SCAISSRV;
SCAIPROF; CUSTNTWK; and table ACDGRP (option SCAIREDIR) if
“Call Redirection” is used.
CompuCALL LOGS: SCAI and MPC
CompuCALL OM Groups:
SCAISERV, SCAISRV2, SCAITRAN, MPCBASE, MPCLINK2,
MPCLINK3, and MPCFASTA
CompuCALL Documentation:
NTP NIS-Q218 CompuCALL Interface Specification
NTP 297-YYYY-350,
Translation Guides
NTP 297-YYYY-550,
Maintenance Guide
NTP 297-YYYY-544, Trouble Locating and Clearing
NTP 297-YYYY-545, Recovery Procedures
NTP 297-YYYY-814, Operational Measurement Reference Guide