User guide

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CC MIS Quick References
CC MIS Remote Login
1. Dialup via modem (VT220 terminal emulation)
2. At the login prompt type: “maint”
3. At the password prompt type: “password” (must be obtained from the
end user)
4. At this point you will be placed in the maintenance menu.
5. From this menu you are able to perform various system functions and
observe logs.
6. Examples of menu functions:
Run State Utilities
Update Switch Configuration (download ACD info. from switch)
Partition Startup and Shutdown
Shutdown (Start) the CC MIS System
Power Down
Backup and Restore Utilities
Backup
Restore
Diagnostics
Logs
Reset modem port
X.25 diagnostics
View system monitor
Configuration
System configuration
Switch link configuration
Partition configuration
CC MIS Documentation
NTP 297-2671-050, CC MIS Supervisor’s Quick Reference Guide
NTP 297-2671-150, CC MIS System Description
NTP 297-2671-175, CC MIS Getting Started Guide
NTP 297-2671-211, CC MIS Release Notes
NTP 297-2671-340, CC MIS Supervisor’s Guide
NTP 297-2671-345, CC MIS System Administrator User’s Guide
NTP 297-2671-545, CC MIS Maintenance and Administration Guide
CC MIS System Reports
The CC MIS System Reports correspond to the system administration data
built through the Parameter Administration menu. These reports are not
customizable and do not require the definition of report parameters to
determine the data to extract from the database. The reports are available
through the System Reports menu.
Report Description
Configuration
Contains configuration data for all positions,
groups, and ACD parameters as received from
the ACD switch in the download information.
Supervisor List profile information for all supervisors.
Privilege Level
Contains privilege level information which has
been entered through Parameter Administra-
tion, Privilege Level Definition.
Scope
Contains scope information which has been en-
tered through Parm. Adm., Scope Definition.
Shift
Contains shift information which has been en-
tered through Parm. Adm., Times Frames Def..
Period
Contains period information which has been en-
tered through Parm. Adm., Times Frames Def..
Threshold Lists the thresholds defined in the database.
ACD Group
List the ACD groups defined in the database that
have been entered through Parameter Adminis-
tration, ACD Group Definition
ACD-DN
Contains ACD-DN information which has been
entered through Parm. Adm., ACD-DN Def..
Alarm Definition
Lists all alarm definitions that have been defined
through the Alarm Definition mode.
Agent Lists agents defined in the database.
Logical Group Lists the groups sorted by the logical group.
LOB Code
Lists the LOB (line of business) codes defined in
the database
Schedule Definition Lists the schedules defined in the database.
Walkaway Code
Lists the walkaway codes defined in the data-
base.