User guide

37
LOADMGMT commands continue.
>CHANGE MAXWAIT alters the maximum time a call can wait in an
incoming call queue before being presented
to an agent position.
>CHANGE MSQSTYPE changes the type of multistage queue sta-
tus(MSQS) display. The MSQS display
types are WAIT (for the wait time of the call
at the head of the incoming call queue) and
CALLQ (for the size of the incoming call
queue).
>CHANGE NSAUDGRP alters the audio group of the announcement
to which incoming ACD calls are given prior
to being rerouted to the night service route.
>
CHANGE NSROUTE
alters the route to which calls for an inactive
ACD group are directed. Calls can be routed
to the following destinations:
• another ACD group
• a Uniform Call Distribution (UCD) group
• a station within the switch
• an outgoing trunk group
• a recorded announcement
>CHANGE OFLTYPE changes the use of time delay overflow to
priority 0 calls only or to all priority calls.
This command also determines when the
time delay overflow timer starts.
>
CHANGE ORGANN
changes the announcement heard by callers
following overflow treatment to or from the
original ACD group.
>CHANGE OVFLROUTE alters the list of routes (ACD groups) to
which overflow calls for an ACD group can
be routed. Routes can be adjusted as follows:
• replace one group with a new group
• swap two groups within the list
• add a group
• delete a group
>CHANGE PAQSIZE alters the personal agent queue size for an
ACD agent.
>CHANGE PRIOPRO alters the priority promotion time interval.
>CHANGE QTHRESHOLD alters the MSQS thresholds that allow
supervisors to monitor the statuses of
incoming call queues.
>CHANGE RANTH alters length of time a caller hears ringing
before being presented with a recorded
announcement.
>CHANGE RI alters the resource index (RI) value of the des-
tination ACD group if it is not a DMS switch.
>
CHANGE SERVICE
alters the type of calls to be serviced first:
incoming overflow, priority 0, or oldest.
>CHANGE THROUTE alters the route to which calls for an ACD
group are eventually directed if they cannot
be queued.
>CHANGE TMDELOFL alters time delay overflow time-out value.
>CHANGE TMDTHRTE alters the time delay threshold route.
>
CHANGE TMDTHTIME
alters the wait time for a call before it is sent
to the time delay threshold route.
>CHANGE WRPTIME alters the wrap-up time for an individual
agent or an ACD group.
>DELETE ACDDISP deletes the ACD group name associated with a
DN in table DNATTRS.
>HELP displays general information on the syntax of load
management commands.
>QUIT exits load management environment and returns
the system to the ACDSHOW environment.
>REASSIGN (ACDDN) reassigns an supplementary ACDDN to a
new ACD group.
>REASSIGN (AGENT) reassigns up to five agent positions to a speci-
fied subgroup or supervisor in the same ACD
group or in another ACD group.
>SET PROMPT determines whether the system prompts are dis-
played after each command entry.