User guide

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ACD-MIS continues.
>GROUPNAME displays grp name, DN type, & priority for given DN.
>LOGINID displays information relating to a particular login id.
>MODE sets default display mode (brief/full).
>NSROUTE displays nightservice route(s).
>OVFLROUTE displays overflow route(s).
>
PASSWORD
displays password of login identifications.
>STATUS displays current status of ACD group(s).
>SUPERVISOR displays a list of ACD supervisors.
>TABENTRY displays routing information.
>THRESHOLD displays threshold limits.
>THROUTE displays threshold route(s).
>VALIDAUDIO displays valid audio groups.
>VALIDROUTES displays valid routes for groups.
>NSAUDGRP disp’s name of audio grp used for night service annc.
>
FIAUDGRP
display name of audio grp used for forced INC annc.
>
FOAUDGRP
display name of audio grp used for forced OG annc.
ACD OM Groups
ACDGRP Registers ACD traffic.
EXT Registers Extension Block use.
FTRQ Registers Feature Queue Block use.
NACDGRP1 Registers Immediate & Time Delayed Overflow Traffic.
NACDGRP2 Registers TCAP message traffic.
LOADMGMT III Commands
Note: The ACDSHOW command must be entered before entering LOAD-
MGMT. The following list contains all the available load manage-
ment commands. Not all of the commands are available with only
the ACD - Load Management III feature package. Other feature
packages may be required.
>ADD ACDDISP associates a new name to an ACDDN datafilled in
table DNATTRS.
>
CHANGE ACDDISP
alters the display message of the ACD called
name/called number that appears on the agent’s
telephone set.
>CHANGE ACDDNPRI alters the priority of the ACDDN assigned to
an ACD group.
>
CHANGE ACTIVATE
enables a supervisor/administrator to activate
anddeactivate a single login ID or a range of
loginIDs. This command canbe entered from a
MAP position or from an ACDMIS. This com-
mand isapplicable only to login IDs stored in
table ACDENLOG.
>
CHANGE AUDIO
alters the recorded announcement presented when
callers join the incoming call queue for an ACD
group by referencing one of the audio groups in
table AUDIO.
>CHANGE CIFROUTE alters the route calls take when the Interflow
key is activated.
>CHANGE CLRROUTE alters the clearing route to which queued
ACD calls are optionally routed while speci-
fied ACD group is in the night service mode.
>CHANGE CPKRTMR alters the call park recall timer value for an
ACD group. The recall timer is used to recall a
parked call that is not answered within a speci-
fied time.
>CHANGE CTQSIZE alters the number of calls that can be queued in
the call transfer queue.
>CHANGE CTRTMR alters the call transfer recall timer for an ACD
group. The call transfer recall timer is used to
recall a transferred call that is not answered
within a specified time.
>CHANGE DEFLOB alters default line of business code for ACD grp.
>CHANGE FIAUDGRP changes the audio group to be used for all
incoming calls that are presented to an agent
or queued in the incoming call queue.
>CHANGE FOAUDGRP changes audio group to be used for all calls
that are rerouted due to overflow condition.
>CHANGE MAXCQSIZE alters the maximum number of calls that can
be queued in the incoming call queue for an
ACD group.
>CHANGE MAXVQSIZE alters the maximum size of the overflow
queue for an ACD group.
LOADMGMT commands continue on the next page.