User guide

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CALLTRAK
(TAM -1001-012, CALLTRAK User Guide)
Note: CALLTRAK has a significant REALTIME impact on the
switch. It affects every call. Reference the TAM above and see the
CAUTIONS and WARNINGS before using any commands.
Commands Description
>CALLTRAK accesses the CallTrak level (may require password).
>ALLTOOLS use to enable or disable all available tools.
>DISPLAY use to show the output.
>
MSGTRACE
use to monitor incoming or outgoing messages.
>PGMTRACE use to trace call processes thru portions of the
program code.
>QUIT use to leave CallTrak level and return to the CI level.
>REMOVE use to remove command to deselect originating
terminal(s) or agent(s).
>SELECT use to set origination terminal(s) or agent(s).
>SESSION use to control CallTrak’s virtual session capability, that
is, users may monitor, create, delete, and move
between sessions.
>
START
use to begin tracing activity originating from the
selected terminals.
>STATUS use to display list of selected terminals & tools.
>STOP use to stop call tracing activity.
>
TIDTOVID
use to map specified terminal identifier (TID) to
one or more associated virtual terminal identifiers
(VIDs)..
>TIMECALL use to collect and output call timing information.
>VIDTOTID use to map the specified VID to the corresponding TID
and extension byte.
Note:
Use the following to load from TASNONRES if not resident:
Loading CALLTRAK from TASNONRES
Execute the following files on TASNONRES:
>EXECUTE TCALLSUB$FC
>EXECUTE CALLCBSB$FC
>EXECUTE TCMSGSUB$FC
>EXECUTE TCPGMSUB$FC
>EXECUTE TCALLLNS$FC
>EXECUTE CTTOPSSB$FC (Needed for TOPS)
>EXECUTE TCLLKLNS$FC (Needed for PPhones and ISDN)
To run CALLTRAK
>CALLTRAK
>PGMTRACE ON
>PGMTRACE BUFSIZE 10000
>PGMTRACE EXCLUDE PACKAGE SOSBILGE (Becomes PACKAGE
NUCLEUS in TL09)
>PGMTRACE EXCLUDE MODULE JNETUI
>PGMTRACE EXCLUDE MODULE BCLAMAUI
>PGMTRACE DISPLAYOPTS SET RETADDR EDITION (Only if return
addresses and edition codes are needed)
>MSGTRACE ON
>MSGTRACE BUFSIZE SHORT 230
>MSGTRACE BUFSIZE LONG 65
You can select a terminal by one of the following:
>SELECT LEN <the LEN (AA-B-CC-DD) of the agent>
>SELECT TID <node and terminal>
>SELECT LTID <LTID Grp> <Terminal> [<key>]
>SELECT TRK <CLLI and member>
>SELECT DN <the Directory Number>
>START
''Make the test call''
>STOP
>RECORD START ONTO <device>
>DISPLAY MERGE
>RECORD STOP ONTO <device>
To capture another CALLTRAK without overwriting the first:
>STATUS (Note the session #)
>SESSION NEW (Note the new session #)
Note: At this point you can do the START command again.
>SESSION CURRENT <session #> (toggles to the session)
To send the display output to a file:
>DISPLAY MERGE NOWAIT <device> FILE <filename>