User guide

Diagnostics Tab

The Diagnostics Tab gives you important information about your laser system for troubleshooting purposes.

The diagnostics tab contains the following:

• ENGRAVER shows the current Firmware

and FPGA version being loaded in the

laser system. It also displays the Serial

Number of your laser system. The Serial

Number is needed when calling the

Customer Service Team at ULS.

• SOFTWARE displays the current

Materials Database, Language Database

and Printer driver versions being used.

• OTHER DEVICES displays the current

firmware version for various devices

installed in the laser system as well as

status information about those devices.

• LASER displays information about the

current laser cartridge(s) installed in the laser system. If a red ‘x’ appears, this indicates that the laser

cartridge is either not functioning properly or is disabled because one of the safety interlocked doors to

the laser system is open (causing the interlock system to disable the laser).

• The Test button, under USB LATENCY, displays information about the speed of the USB connection.

Typical USB 2.0 performance should be below 10 msec and worst case USB 2.0 performance should be

below 100 msec.

• SYSTEM displays information about your personal computer.

• ALARMS shows the status of the over-temperate circuit in the material processing area and indicates if

the Thermal Sensor circuit battery is low in power. If the Thermal Sensor inside the laser system is

triggered, an alarm will sound and the laser will be shut down.

• FIXTURES indicates if a cutting table is installed on the engraving table and properly detected.

• INTERLOCKS displays the status of the Top, Front or Rear Doors of the laser system.

• COMPRESSOR shows the status of the ULS Computer Controlled Compressed Air Unit which supplies

compressed air for the air assist feature.

• The RUNTIME DIAGNOSTICS box for use when troubleshooting.

• The PRINT button gathers the information displayed on the Diagnostics Tab into a PDF file. This PDF file

can be emailed to the ULS Customer Service Team for aid in troubleshooting.