User guide

SOLVING PROBLEMS
69
Solving problems
The current
Smartcard is not a
FOXTEL card. Insert
your FOXTEL
Smartcard. Call your
service provider for
assistance.
You have put the
wrong Smartcard in
your FOXTEL iQ.
Insert the right FOXTEL Smartcard for this
FOXTEL iQ.
If the problem continues, call FOXTEL on 131 999.
This programme is not
available.
This programme is not
currently available.
You will not be able to watch this programme.
If the problem continues, call your service provider.
This programme will
not be available until...
The programme will
not be available until
the date and time
shown on the screen.
Please try again at the time shown.
You cannot purchase
this programme at the
moment.
You cannot buy this
programme now.
You may be able to buy it later.
You cannot purchase
this programme.
A problem occurred
while you were trying
to purchase the
programme.
Please call your service provider for assistance.
Your entitlement for
this programme has
not yet arrived. Please
wait or re-select later.
Your authorisation
may take a few
minutes to arrive.
Wait a minute or two then try again. If the problem
continues, call your service provider.
This programme has
already started. Please
check the TV Guide
for the next showing
The programme has
already started.
Check the listings to find out when it is next on.
There is insufficient
credit left on your
Smartcard.
There is not enough
credit left on your
FOXTEL Smartcard to
buy this programme.
Call your service provider so you can order this
programme.
There is insufficient
space left on your
Smartcard. Call your
service provider for
assistance.
There is not enough
capacity on your
FOXTEL Smartcard to
store the information
for this programme.
Call your service provider so you can order this
programme.
Problem Possible cause Suggested solution