User guide

68
Using your FOXTEL iQ
Solving problems
❖ On-screen messages
If one of the following messages appears on your TV screen, make a note of the number that
appears with the message (for example, F01). If you need to call your service provider (e.g.
FOXTEL or TELSTRA) for assistance, please have the number handy so they can help you as
quickly as possible.
Problem Possible cause Suggested solution
Please insert your
Smartcard.
There is no FOXTEL
Smartcard in the
Smartcard slot in your
FOXTEL iQ.
Insert your FOXTEL Smartcard into the Smartcard
slot.
There is a Smartcard
error. Please ensure
your FOXTEL
Smartcard is correctly
inserted. Call 131 999
for assistance.
Your FOXTEL iQ
cannot recognise your
FOXTEL Smartcard.
Check it is the correct FOXTEL Smartcard. Check
it is in the right way up. Check that your card is not
damaged.
If the problem continues, call FOXTEL on 131 999
for assistance.
Insert your new
FOXTEL Smartcard.
Call your service
provider for
assistance.
Your old FOXTEL
Smartcard is no longer
valid.
You should have received a new FOXTEL
Smartcard through the post.
Remove your old FOXTEL Smartcard and insert
your new FOXTEL Smartcard.
This Smartcard is not
authorised. Please call
your service provider
for assistance.
Your FOXTEL
Smartcard is not
authorised.
Call your service provider’s telephone number to
get your FOXTEL Smartcard authorised.
There is a Smartcard
error. Please call your
service provider for
assistance.
Your FOXTEL
Smartcard has
developed a problem.
Check it is the correct FOXTEL Smartcard.
Check it is in the right way up.
Check that your card is not damaged.
If the problem continues, call FOXTEL on 131 999.
There is a problem
with your FOXTEL
Smartcard. Please call
your service provider
for assistance.
Your FOXTEL
Smartcard has
developed a problem.
Please call FOXTEL on 131 999 for assistance.
This is the wrong
Smartcard for this
box. Please insert the
correct FOXTEL
Smartcard. Call your
service provider for
assistance.
You have more than
one FOXTEL iQ and
have put the wrong
FOXTEL Smartcard in
this FOXTEL iQ.
Insert the right FOXTEL Smartcard for this
FOXTEL iQ.
If the problem continues, call FOXTEL on 131 999.